Client Experience Specialist — Veterinary Urgent Care

Archer Blackmon; Euless (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Archer Blackmon in Euless, TX is seeking a Client Experience Specialist to deliver exceptional service to clients and their pets in a fast-paced urgent care setting. You will greet clients, coordinate appointments, and support veterinarians and staff to ensure a compassionate, efficient visit.

The role emphasizes strong communication, multitasking, confidentiality, and teamwork, with opportunities to learn practice management systems and contribute to high-quality client care.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or healthcare settings preferred.
• Excellent verbal and written communication.
• Ability to stay calm in stressful situations.
• Strong organizational and time-management skills.
• Ability to learn practice management software.
• Team-oriented with reliability and accountability.

Responsibilities

• Greeting clients when entering the building.
• Rooming clients and patients to exam rooms or kennels.
• Answering phones and messages promptly.
• Managing the walk-in queue.
• Familiar with practice management and telecommunications systems.
• Maintain confidentiality of information.
• Other client experience care tasks as they arise.
• Keep the clinic clean and orderly.
• Additional duties as assigned.

Skills

Communication skills

Customer service

Multitasking

Teamwork

Attention to detail

Professionalism

Confidentiality

Time management

Basic computer skills

Empathy

Education

High school diploma or equivalent

Job description

Archer Blackmon in Euless, TX is seeking a Client Experience Specialist to deliver exceptional service to clients and their pets in a fast-paced urgent care setting. You will greet clients, coordinate appointments, and support veterinarians and staff to ensure a compassionate, efficient visit.

The role emphasizes strong communication, multitasking, confidentiality, and teamwork, with opportunities to learn practice management systems and contribute to high-quality client care.