Client Experience Specialist - Pacific time US Based Remote

Anywhere Real Estate; Philadelphia (Philadelphia County); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading real estate firm is seeking a Client Experience Specialist to manage non-licensed aspects of transactions remotely. The ideal candidate will have prior real estate transaction experience and excellent communication skills. This role involves ensuring timely completions and coordinating with agents and clients across various markets.

Benefits

Medical, Dental, Vision benefits

401(k) savings plan

Paid Time Off including holidays and vacations

Tuition reimbursement

Employee Assistance Program

Qualifications

• A minimum of 2 years of experience in real estate or related fields is preferred.
• Ability to navigate multiple software systems efficiently.
• Experience with high-volume real estate transaction processes.

Responsibilities

• Manage non-licensed aspects of real estate transactions from contract to close.
• Ensure timely and accurate completion of transactions.
• Serve as the main point of contact for agents and their clients during closing.

Skills

Real estate transaction experience

Customer service

Technical proficiency in software systems

Critical thinking

Communication skills

Job description

Overview

The Client Experience Specialist is a service-minded professional who manages all non-licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.

This position is 100% remote and will support various markets. The ideal candidate will have CA transaction experience.

Responsibilities

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines to ensure the transaction is closed in a timely, efficient, and accurate manner.

• Collaborate closely with the agent services department, agents and/or other third parties to ensure all proper documentation has been received for compliance in the transaction file and in the appropriate systems.

• Organize all transaction details in applicable systems while providing continuous, timely and appropriate updates to all parties.

• Serve as the deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.

• Coordinate and/or confirm scheduling of home inspections, appraisals and closings with all deal parties.

• Regularly update and manage communication with all parties involved in the transaction.

• Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

Experience

• Minimum of 2 years real estate, mortgage, title, transaction coordination/processing experience strongly preferred or solid experience with the real estate transaction process at a high volume.

Competencies

• Self-motivated - able to work independently with a sense of urgency in a fast-paced, high-volume paperless environment.

• People-first approach - keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.

• Technical - ability to learn and navigate multiple software systems with an elevated level of competency.

• Critical Thinking/Problem solving - identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.

• Partnership/Collaboration - remains open to others\' ideas and exhibits willingness to try new things.

• Oral/Written Communication - speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.

• Quality Assurance - demonstrates accuracy and thoroughness and monitors own work to ensure quality.

• Adaptability - adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient.

• Building Collaborative Relationships - develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.

Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D

• 401(k) savings plan with company match

• Paid Time Off to Include Holidays, Vacation Time, and Sick Time

• Paid Family & Paternity Leave

• Life Insurance

• Business Travel Accident Insurance

• All employees receive access to LinkedIn Learning

• Tuition reimbursement for approved programs

• Employee Referral Program

• Adoption Assistance Program

• Employee Assistance Program

• Health and Wellness Program and Incentives

• Employee Discounts

• Employee Resource Groups

About Anywhere

Anywhere Real Estate Inc. is moving real estate to what's next. Home to leading brands and a global network, empowering everyone's next move through integrated services including franchise, brokerage, relocation, and title and settlement businesses. Anywhere supports nearly 1 million home sale transactions annually with a broad portfolio of brands.

EEO Statement: EOE including disability/veteran