Client Experience Specialist – On-Site in Lansing

RiverSource Life Insurance Company; Lansing (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

RiverSource Life Insurance Company is seeking a Client Service Specialist to provide on-site front desk support, greeting clients and handling client service requests. You will log correspondence, deposits and maintain client files, while assisting advisors with meetings and marketing activities.

The role offers in-person collaboration, licensing support opportunities, and a fast-paced environment requiring strong communication and client focus in Lansing, MI.

Qualifications

• Associate degree (2-year) or equivalent; 1–3 years relevant experience.
• Ability to maintain confidentiality and work with limited direction.
• Excellent interpersonal and communication skills; strong client service focus.

Responsibilities

• Answer phones, greet clients, and address service requests.
• Log correspondence, deposits, maintain client files, handle expenses.
• Assist advisors by preparing meetings and following up.
• Support marketing programs and events for the practice.

Skills

Interpersonal skills

Written and verbal communication

Confidentiality

Customer service

Multitasking

Education

Associate degree or equivalent

Bachelor’s degree or equivalent

Job description

RiverSource Life Insurance Company is seeking a Client Service Specialist to provide on-site front desk support, greeting clients and handling client service requests. You will log correspondence, deposits and maintain client files, while assisting advisors with meetings and marketing activities.

The role offers in-person collaboration, licensing support opportunities, and a fast-paced environment requiring strong communication and client focus in Lansing, MI.