Client Experience Specialist — Growth & Support

BeloForm Craft; Baton Rouge (LA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Career growth opportunities

Professional development

Supportive work environment

Collaborative team culture

Job summary

BeloForm Craft in Baton Rouge, LA is seeking a Client Experience Coordinator to ensure each client receives a smooth, responsive, and professional experience from first contact through ongoing support.

You will be a main point of contact for clients, coordinate with internal teams, and help maintain high standards of care while handling multiple priorities with excellent communication.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities effectively.
• Professional, dependable, and detail-oriented approach.

Responsibilities

• Serve as a professional and welcoming point of contact for clients.
• Respond to client questions and requests in a timely and helpful manner.
• Coordinate client appointments, communications, updates, and follow-ups.
• Maintain accurate client information and internal records.
• Work closely with internal teams to ensure client needs are communicated and addressed.
• Help resolve concerns and identify solutions that create a positive client experience.
• Track outstanding requests and ensure appropriate follow-up.
• Assist with scheduling and general administrative coordination.
• Support the improvement of client service processes and internal workflows.
• Build strong, professional relationships with clients and team members.
• Maintain confidentiality and professionalism when handling client information.

Skills

Communication

Interpersonal skills

Organization

Time management

Problem solving

Independent & collaborative

Adaptability

Learning new systems

Positive attitude

Job description

BeloForm Craft in Baton Rouge, LA is seeking a Client Experience Coordinator to ensure each client receives a smooth, responsive, and professional experience from first contact through ongoing support.

You will be a main point of contact for clients, coordinate with internal teams, and help maintain high standards of care while handling multiple priorities with excellent communication.