Client Experience Specialist - Front Desk

BMSS Advisors & CPAs; Huntsville (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

BMSS Advisors & CPAs is seeking a Client Experience Specialist - Front Desk to support daily operations with precision and organization. This entry-level full-time role is crucial for managing document processing and providing client support within a collaborative team environment. Candidates with strong communication skills and attention to detail will thrive in this supportive, family-friendly culture.

Benefits

Competitive salary and performance-based bonuses

Company-paid Medical, Dental & Vision Insurance

401(k) with company match

Generous PTO, paid volunteer days, and paid holidays

Ongoing training and professional development

A stocked kitchen and fridge with snacks

Qualifications

• High attention to detail and strong organizational skills.
• Professional demeanor and communication skills.
• Experience in an administrative support role is a plus.

Responsibilities

• Manage the source document scanning process from start to finish.
• Assemble and process basic tax returns, financial statements, and other reports.
• Provide professional front-line support in person and over the phone.

Skills

Attention to detail

Organizational skills

Communication skills

Tools

Microsoft Office Suite

Job description

Client Experience Specialist - Front Desk

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Client Experience Specialist - Front Desk

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Who We Are

At BMSS Advisors & CPAs, we're more than just a top 100 CPA and advisory firm-we're a people-first, relationship-driven team rooted in integrity, collaboration, and community. Founded in Birmingham, AL in 1991, BMSS has grown to seven thriving locations across Alabama and Mississippi. This full-time role will be based out of our Riverchase (Hoover) office.

Who We Are

At BMSS Advisors & CPAs, we're more than just a top 100 CPA and advisory firm-we're a people-first, relationship-driven team rooted in integrity, collaboration, and community. Founded in Birmingham, AL in 1991, BMSS has grown to seven thriving locations across Alabama and Mississippi. This full-time role will be based out of our Riverchase (Hoover) office.

We're known for our family-friendly culture, commitment to mentorship and life-work balance, and deep roots in the communities we serve. In fact, Accounting Today has recognized us as one of the best accounting firms to work for 13 years running. Whether it's volunteering locally or collaborating across departments, we show up-with professionalism, purpose, and care.

The Opportunity

We're actively seeking an Administrative Assistant who brings precision, organization, and a client-focused mindset to everything they do. This position plays a critical role in supporting the day-to-day efficiency of our firmwide operations.

In this role, you'll manage the scanning and processing of key documents, assist in assembling reports and tax packages, support internal events, and maintain professional communication with clients and colleagues. You'll work closely with team members across departments while contributing to the high-functioning administrative support that powers our client service and internal success.

If you thrive in a structured environment, take pride in polished presentation, and want to be part of a supportive, high-performing team, this is the opportunity for you.

What You'll Do

• Manage the source document scanning process from start to finish
• Assemble and process basic tax returns, financial statements, and other reports
• Provide professional front-line support in person and over the phone
• Assist in firmwide administrative projects and initiatives
• Coordinate internal functions including scheduling, and meeting set-up
• Collaborate with the Admin Team to ensure seamless execution of office operations
• Approach firm processes with curiosity and an innovative mindset
  
  

What We're Looking For

• High attention to detail and strong organizational skills
• Ability to produce polished, accurate work in a deadline-driven environment
• Professional demeanor and communication skills
• Comfortable working both independently and as part of a collaborative team
• Commitment to delivering an exceptional experience to both internal and external clients
• Prior experience in an administrative support role is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  
  

Why Join BMSS

• Meaningful support role with insight into accounting and advisory operations
• Deeply rooted in our local communities-we care where we live and work
• Family-first environment with flexible scheduling and a focus on life-work balance
• Supportive, team-oriented culture that values mentorship and development
  
  

What We Offer

• Competitive salary and performance-based bonuses
• Company-paid Medical, Dental & Vision Insurance
• 401(k) with company match
• Generous PTO, paid volunteer days, and paid holidays
• Ongoing training and professional development
• A stocked kitchen and fridge filled with your favorite snacks and beverages

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Accounting

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