Client Experience Specialist for Roofing — PTO & 401(k)

Royalty Roofing USA; Seymour (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision insurance

Health Savings Account (HSA)

Paid Time Off (PTO)

Job summary

Royalty Roofing USA in Seymour, IN seeks a friendly, detail-oriented Customer Service representative to support the project lifecycle from first call to completion. You will handle phones, process service requests, and schedule inspections and appointments to ensure a smooth customer experience.

Minimum requirements include a high school diploma and 1+ year of customer service experience; experience in construction or home services is a plus.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience (construction/house services industry a plus).
• Comfortably using scheduling software, CRM tools, and basic office software.
• Ability to multitask in a fast-paced environment.
• Positive, patient, and solutions-oriented attitude.

Responsibilities

• Answer and manage a multi-line phone system, directing calls appropriately.
• Enter and manage estimates in the system.
• Perform a high volume of computer-based tasks (date entry, records, scheduling, correspondence).
• Work closely with the sales team and customers to support the project process from start to finish.
• Schedule roofing inspections, estimates, and service appointments.
• Provide information about services, pricing, and project timelines.
• Follow up with customers regarding quotes, project status, and satisfaction.
• Coordinate with sales reps and project managers to keep customers informed.
• Maintain accurate records in the CRM/scheduling system.
• Handle and resolve customer complaints or concerns professionally.
• Process paperwork such as contracts, invoices, and warranty information
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Scheduling software

CRM tools

Office software

Job description

Royalty Roofing USA in Seymour, IN seeks a friendly, detail-oriented Customer Service representative to support the project lifecycle from first call to completion. You will handle phones, process service requests, and schedule inspections and appointments to ensure a smooth customer experience.

Minimum requirements include a high school diploma and 1+ year of customer service experience; experience in construction or home services is a plus.