Client Experience Specialist - Domestic

Perennials & Sutherland; Dallas (TX); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401k match

Paid time off

Job summary

Perennials and Sutherland, LLC is seeking a Client Experience Specialist to support domestic showrooms with sales and operations. The role is a full-time position based in Dallas, TX, with hybrid flexibility, focusing on delivering exceptional luxury client service, accurate quotes, and efficient order processing.

Ideal candidates have 2+ years in luxury services, strong CRM and communication skills, and the ability to collaborate cross-functionally while maintaining a high professional

Qualifications

• 2+ years in a luxury services environment.
• Understand high-end customer experience and reflect a professional brand image.
• Solid analytical and proactive problem-solving skills.
• Strong interpersonal and cross-functional collaboration abilities.
• Excellent written and verbal communication for exemplary service.
• Experience interacting with a CRM system.

Responsibilities

• Provide superior service in client interactions, inquiries, quotes, and orders with timely resolution.
• Support Showroom Inside and Outside teams with territory needs and product/process knowledge.
• Assist in resolving client issues with the client assurance team to ensure satisfaction.
• Coordinate with cross-functional teams to ensure timely, accurate order processing.
• Participate in team meetings and activities contributing to team success.
• Generate weekly reports and follow up on orders to reduce delays.

Skills

Luxury service

Customer service

Analytical

Interpersonal skills

Communication

CRM familiarity

Tools

Salesforce

Navision (NAV)

Microsoft Office

Job description

Client Experience Specialist - Domestic

Full Time Sales Dallas, TX, US

Perennials and Sutherland, LLC is one of the most respected and iconic names in the exclusively to-the-trade, luxury home furnishings, textiles and accessories market. Our company has dedicated over four decades to working with the very best in the design world to create and market truly unique and exquisite products. Everything we do and the elite clientele we serve is dedicated to making life more beautiful. Environments for life, architectural, landscape and beyond are what we live and breathe each and every day. Ours is more than a life of producing and selling products. Our people share a passion for creativity, design and art that is central to our daily lives. It’s not just what we do but what we love.

The Client Experience Specialist (CES) provides sales and sales operations support for our Domestic Showrooms. The CES will need to work independently and assist in maximizing revenue and profitability for our to-the-trade contract accounts.

• Serve as the primary contact between the Showroom sales team and internal operations teams on all matters (i.e. product information, pricing, marketing requests, quality issues, etc).
• Work directly with our Domestic Residential Accounts to ensure timely and accurate quoting, payment processing, and inquiries regarding product and process to achieve client satisfaction.
• Work with internal team members regarding customer service, order processing, product transitions, financials, and logistics & warehousing.

Desired Skills and Experience:

• 2+ years in a luxury services environment
• Understand high-end customer experience and exemplify a professional brand image of the company.
• Solid analytical and proactive problem-solving skills.
• Strong interpersonal skills with the ability to collaborate cross functionally
• Outstanding written and verbal communications skills providing exemplary service both on the phone and in writing.
• Demonstrates skills integral to high-level service including strong attention to detail, critical thinking, problem solving and professional etiquette
• Flexibility to work in a hybrid environment while maintaining professionalism and reliability.
• Forward thinker and self-starter who can follow directions but will also go the extra step.
• Ability to handle multiple responsibilities and changing priorities.
• Ability to effectively interact and collaborate with members of all cross-functional departments with the utmost professionalism.
• Promote respect and trust amongst peers and management
• Ability to work with a CRM system
• Strong PC skills-Microsoft Suite, Salesforce, Outlook, Navison, Google Applications

Key Responsibilities:

• Provide superior service in: interaction with clients, answering client inquiries, processing quotes and orders as well as effectively resolving client concerns in a professional timely manner.
• Supporting the Showroom Inside and Outside team members with their territory needs. Demonstrate and continuously expand a comprehensive knowledge of products and processes.
• Assist in resolving client issues alongside the client assurance team to ensure complete satisfaction and maintain positive relationships.
• Work cross-functionally to ensure orders are processed timely and accurately.
• Participate in developmental team meetings and activities to contribute to the success of the team.
• Contribute to meeting monthly and yearly goals by generating weekly reports, proactively following up on orders pending shipment and reducing delays caused by errors.
• Paid Time off of 15 days per year, accrued bi-weekly
• Eight Sick Days Per Year (or state-defined plans)
• 10 Paid Holidays
• Medical, Dental and Vision Insurance, including HDHP with HAS
• 401k Retirement Plan with Bi-Weekly Company Match
• Company Paid Life Insurance and Long-term Disability Insurance
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity

Perennials and Sutherland participates in E-Verify and is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information, military/veteran status or other characteristics protected by law.

Whether it’s the executive who offers visionary leadership, or the sales professional who won’t settle for less than perfection, a business needs great people and a collaborative environment to thrive. We maintain, develop, and inspire talented professionals and craftsmen. Our investment in people, equipment and facilities results in a positive engaging workplace and gives our company a competitive edge in the marketplace. We believe deeply that the “right” people are our greatest asset. We offer careers for smart, creative, high energy people driven to contribute in a team environment where everyone can win. We foster potential, celebrate success, and support every colleague.

Perennials and Sutherland, LLC employees enjoy a vibrant office culture, welcoming and inclusive executive team, and fantastic work-life balance.