Client Experience Specialist-$750 SIGN-ON BONUS- BILINGUAL (SPANISH/ENGLISH) *SEATTLE*

Alexandra Lozano Immigration Law PLLC; Seattle (WA); On-site; USD 48,000 - 94,000; Full time

Job summary

Join a dynamic, mission-driven firm dedicated to transforming the lives of the Latino immigrant community. As an Intake Specialist, you will be the first point of contact for potential clients, conducting consultations, assessing case eligibility, and guiding them through the immigration process. This role requires strong sales skills, empathy, and a commitment to client service. The firm offers a supportive environment where your contributions can make a real difference. If you are passionate about advocacy and want to be part of a fast-growing team with a proven success rate, this opportunity is perfect for you.

Benefits

100% Employer Paid Medical Insurance

Dental Insurance

Vision Insurance

Long Term Disability

PTO & Sick Leave

Fitness Membership

Life Insurance

Employee Appreciation Events

401(k) with 6% Employer Match

Employee Assistance Program

Qualifications

• Bachelor’s Degree required; bilingual in Spanish & English is essential.
• 1-2 years of experience in legal client acquisition, preferably immigration.

Responsibilities

• Conduct consultations to assess immigration needs and eligibility.
• Build client relationships through exceptional customer service.

Skills

Bilingual (Spanish & English)

Sales Skills

Persuasive Communication

Negotiation

Objection Handling

Interpersonal Skills

Results-oriented Mindset

Education

Bachelor's Degree

Tools

CRM Systems

Sales Tracking Tools

Job description

Overview

Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law (ALIL), we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions, and aggressive legal strategies.

Apply today to join our team and become a part of our mission!

The Intake Specialist plays a vital role in an immigration law firm by being the initial point of contact for potential clients. They are responsible for conducting intake interviews, gathering client information, assessing case eligibility, and providing guidance on the immigration process. The Intake Specialist ensures a smooth and efficient intake process to support the firm's client acquisition efforts.

This is an onsite job.

Responsibilities

• Conduct in-depth consultations with potential clients to understand their immigration needs, assess their eligibility, and identify the appropriate legal services required.
• Listen attentively, ask relevant questions, and provide expert guidance to build rapport and instill confidence in the firm's capabilities.
• Effectively communicate the firm's unique value proposition, services, and benefits to potential clients.
• Evaluate potential client cases based on eligibility criteria, complexity, and alignment with the firm's expertise.
• Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions.
• Utilize strong sales techniques to close potential clients and secure their cases with the firm.
• Overcome objections, negotiate fees, and highlight the benefits of working with the firm to encourage clients to commit to the engagement.
• Collaborate closely with attorneys, paralegals, and other legal professionals to ensure a smooth transition of cases from the sales process to the legal team.
• Provide accurate and comprehensive information about the client and their case to facilitate efficient case management.
• Maintain detailed records of client interactions, consultations, and sales activities in the firm's customer relationship management (CRM) system.
• Generate sales reports, track conversion rates, and provide regular updates to management on sales performance and client acquisition.

Qualifications

• All candidates must have a Bachelor’s Degree.
• Must be fully bilingual - Spanish & English.
• Must possess at least 1-2 years' experience working in a law firm, particularly in legal client acquisition, preferably in the immigration field.
• Strong sales skills, including persuasive communication, negotiation, and objection handling.
• Knowledge of immigration laws, regulations, and procedures to provide accurate guidance and advice.
• Excellent interpersonal and relationship-building skills to establish trust and credibility with potential clients.
• Ability to work independently and take ownership of the sales process.
• Outstanding communication skills, both verbal and written, to effectively convey complex information to potential clients.
• Results-oriented mindset with a drive to meet or exceed sales targets and business objectives.
• Familiarity with CRM systems and sales tracking tools.

Who We Are

Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices in Los Angeles, Chicago, and Texas. Our team of passionate and highly trained individuals are doing life-changing work for immigrants to the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options.

We are one of the fastest growing companies in America (#247 on Inc.5000), and our unique approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people’s lives - if this sounds like you, we would love to meet you.

U.S. Benefits Include

• Medical (100% Employer Paid, for employees and their qualified dependents)
• Dental
• Vision
• Long Term Disability
• PTO & Sick Leave
• Fitness Membership
• Life Insurance
• Employee Appreciation events
• 401(k) with 6% employer match
• Employee Assistance Program
• And others not mentioned

*Compensation range for this position is $48,750 - $93,750 per year. Actual compensation will be determined based on experience, qualifications, and other job-related factors. This range is provided as a general guideline and does not guarantee a specific salary. We are committed to fair and equitable compensation practices.

#IN-ALIL