Client Experience Specialist

102 Yahoo Inc.; United States; Hybrid; USD 70,000 - 146,000; Full time

Benefits offered by this job

401k

Backup childcare

Education stipends

Job summary

Yahoo Advertising is seeking a Client Experience Specialist to drive seamless execution across brand and performance campaigns for Retail, QSR, CPG, Pharma, and Health verticals. You will manage day-to-day planning, launch coordination, delivery pacing, and post-campaign analysis with a proactive, AI-enabled approach.

You’ll collaborate with Sales and Channel Partnership teams, leverage enterprise AI tools to draft updates, and create scalable reporting for partners.

Qualifications

• 2+ years in digital campaign management, media operations, digital media planning, or client service.
• Experience with digital media formats and buying models (display, video, native, sponsorships).
• Proficient with core ad tech platforms including Google Ad Manager, DSPs, Salesforce and advanced Excel/Sheets.
• Strong written and verbal communication with ability to translate data into client-ready updates.
• Experience using generative AI tools to draft communications, summarize data, or automate workflows.
• Ability to validate AI-generated content for numerical accuracy and brand compatibility.

Responsibilities

• Own client success for assigned accounts, coordinating with Account Directors on timelines, assets, and expectations.
• Oversee campaign lifecycles from inventory reservation to final billing, monitor pacing and delivery with Ad Ops and tech support.
• Support proactive media planning and revisions with cross-functional teams across direct IO and programmatic paths.
• Use AI tools to draft performance summaries and reports, verifying outputs against source data.
• Identify repetitive tasks and apply AI-assisted workflows and automation to boost speed and accuracy.
• Collaborate across ad ops, billing and product support to resolve issues and maintain client updates.

Skills

Digital campaign management

Client service

Analytical mindset

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

NYC Metro Area Preferred

Yahoo Advertising offers omnichannel solutions, proprietary data, and premium content environments that connect advertisers to audiences at scale.

The Client Experience team serves as the operational and analytical backbone for our commercial business, managing end-to-end campaign execution, performance optimization, and client satisfaction across Yahoo’s owned and operated properties and partner networks.

About the Role

As a Client Experience Specialist, you will play a critical role in delivering seamless execution and service across Yahoo Advertising’s brand and performance portfolios. Supporting dedicated sales teams across the Retail, QSR, CPG, Pharma, and Health verticals, you will manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis. In this role, you will operate as a proactive problem-solver combining digital media knowledge with modern productivity practices. You will leverage approved enterprise AI tools to streamline operational workflows, surface campaign insights faster, and assist in crafting high-impact reporting for sales partners and advertisers.

Responsibilities

• Client Success Ownership: Serve as the primary operational pre- and post-sale partner for assigned accounts, collaborating with Account Directors to manage campaign timelines, creative asset requirements, and client expectations.
• Campaign Execution & Pacing: Oversee full campaign lifecycles from inventory reservation through final billing; monitor pacing and delivery, identifying and troubleshooting discrepancies in partnership with Client Performance (Ad Ops) and technical support teams.
• Strategic Planning & Media Coordination: Support proactive media planning and campaign revisions in collaboration with Account Directors, Channel Partnership leads, and Sales Strategy teams across direct IO and programmatic buying paths.
• AI-Augmented Insights & Reporting: Utilize enterprise generative AI tools (such as Gemini) to draft performance update summaries, wrap reports, and QBR narratives from raw campaign metrics, verifying all outputs against source platform data before client delivery.
• Workflow Automation & Process Enablement: Identify repetitive operational tasks- such as pacing pulls, creative status tracking, and billing reconciliations and apply AI-assisted workflows and spreadsheet automations to improve team speed and accuracy.
• Continuous Improvement & Tool Adoption: Actively participate in testing and implementing approved internal AI tools and ad tech features, sharing prompt templates, workflow efficiencies, and best practices across the Client Experience team.
• Cross-Functional Communication: Coordinate issue resolution across ad operations, billing, and product support, leveraging collaboration tools (including Slack AI summaries) to maintain clear cross-functional alignment and timely client updates.

Basic Qualifications

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising.
• Demonstrated hands-on working knowledge of digital media formats and channels (display, video, native, and sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs).
• Working proficiency with core ad tech and sales management platforms, including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets.
• Solid written and verbal communication skills, with a track record of translating campaign performance data into clear, client-ready updates.
• Practical experience using generative AI tools (e.g., Gemini, ChatGPT, or Copilot) to draft professional communications, summarize complex data, or automate routine daily workflows.
• Demonstrated ability to critically evaluate and validate AI-generated content for numerical accuracy, tone, and brand compliance.
• A collaborative, solutions-oriented mindset with a commitment to elevating client experiences.

Preferred Qualifications

• Experience supporting advertiser accounts within the Retail, QSR, CPG, Pharma, or Health verticals.
• Previous experience within a DSP, premium digital publisher, or media agency environment.
• Familiarity with audience targeting tools, first-party data activation, and conversion attribution models.
• Experience creating structured prompt workflows or templates for repetitive operational documentation.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Compensation

The compensation for this position ranges from $70,125.00 - $146,250.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions.

Benefits

Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.

Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.