Client Performance Senior Specialist - Performance Clients

102 Yahoo Inc.; United States; Hybrid; USD 73,000 - 151,000; Full time

Benefits offered by this job

Flexible hybrid work options

Job summary

Yahoo is seeking a Client Performance Senior Specialist to oversee programmatic native campaigns in our DSP environment, building, managing, and optimizing campaigns for high-value clients with a focus on action and conversion. You will collaborate with Sales, Client Experience Leads, and Legal to ensure successful delivery and revenue protection.

This role emphasizes AI-assisted workflows, self-service support for advertisers, and data-driven recommendations.

Qualifications

• 3–5 years of experience in digital advertising operations or campaign management.
• Hands-on DSP experience with programmatic/native advertising.
• Experience using AI productivity tools to synthesize data and speed up workflows.
• Excellent written and oral communication in cross-functional environments with Sales and Legal.
• Extreme attention to detail and ability to manage multiple high-value projects under tight deadlines.

Responsibilities

• Lead end-to-end operational oversight of campaign and creative setup and billing in Native platform.
• Oversee creation and management of complex creative/ad builds across platforms to meet specs and KPIs.
• Monitor delivery and performance of high-value campaigns against KPIs and troubleshoot issues.
• Support self-service advertisers with setup guidance, troubleshooting, and optimization.
• Identify and implement AI-driven efficiencies to reduce manual tasks and accelerate timelines.
• Act as consultant for sales and Client Experience Leads with data-driven recommendations.
• Coordinate with legal, billing, and collections to resolve issues and reconcile accounts.
• Use AI-augmented analysis to detect delivery anomalies and suggest optimizations.
• Automate repetitive tasks and lead project workstreams with mentorship.

Skills

Digital advertising operations

Campaign management

AI productivity tools

Attention to detail

Independent work

Cross-functional communication

Google Workspace

macOS

Tools

Google Workspace

macOS

Job description

A Little About Us

The Yahoo Ads Client Experience and Performance (CXP) team is dedicated to building and maintaining deep partnerships with Yahoo's most valuable clients. We serve as the operational engine for Yahoo Advertising, bridging the gap between sales strategy and technical execution to ensure our clients achieve world-class results.

About the Role

As a Client Performance Senior Specialist, you will be responsible for the creation, management, and evaluation of programmatic performance ad campaigns — also known as native — advertising: lower-funnel campaigns built to drive action and conversion rather than broad awareness. You will work day to day in a DSP environment, building, managing, and optimizing campaigns in our performance platform. A portion of this book of business is self-service, where clients run campaigns themselves in our platform, so your support model will look different from account to account. This role requires close collaboration with Yahoo's sales reps, Client Experience Leads, and clients to ensure the success of ad campaigns from inception to completion. The CP team thrives in a fast-paced work environment and excels both individually and as part of a team. Adaptability, quick learning, and an understanding of current programmatic trends are essential. In this role, you will manage high-value campaigns for clients, providing the expertise needed to optimize performance and protect revenue. You will take ownership of complex workstreams and serve as a go‑to resource for your teammates on operational best practices across all Yahoo ad platforms.

Key Responsibilities

• Lead the end-to-end operational oversight of campaign and creative setup and billing in our Native platform, partnering with internal entities such as Yahoo Brand Studios, Legal, and Financial Operations to ensure quality execution.
• Oversee the creation and management of complex creative/ad builds across all platforms, ensuring technical specifications and client KPIs are met.
• Monitor delivery and performance of high-value campaigns against conversion and action-based KPIs, collaborating proactively with account teams to enhance results and troubleshoot operational issues.
• Support self-service advertisers running campaigns in our platform, stepping in on setup guidance, troubleshooting, and optimization where needed.
• Identify and implement AI-driven efficiencies in daily workflows to reduce manual tasks and accelerate campaign launch timelines.
• Act as a key consultant for sales reps and Client Experience Leads, providing creative performance evaluations that translate data into strategic recommendations.
• Partner with legal, billing and collections teams to resolve complex issues, ensuring seamless financial reconciliation for your book of business.
• Utilize AI-augmented analysis to detect delivery anomalies or performance trends, suggesting proactive creative optimizations to client teams.
• Replace repetitive reporting or administrative tasks with automated or AI-assisted workflows to focus on high-impact strategic work.
• Lead specific project phases or team-wide workstreams, providing operational guidance and mentorship to colleagues.

Basic Qualifications

• 3–5 years of experience in digital advertising operations, campaign management, or a related field.
• Hands‑on experience working in a DSP, with a background in programmatic, performance, or native advertising.
• Experience or strong interest in using AI productivity tools to synthesize data, improve communications, and drive operational speed.
• Extreme attention to detail and strong organizational skills, with a proven ability to manage multiple high-value projects under tight deadlines.
• Demonstrated ability to operate independently with minimal guidance, prioritizing high-impact goals and making sound judgments in ambiguous situations.
• Excellent written and oral communication skills, specifically in a cross‑functional environment involving Sales and Legal.
• Technical proficiency with Google Workspace and macOS.

Preferred Qualifications

• Hands‑on experience building workflows or solutions with Claude, or a comparable record of putting AI tools to work in an operational role.
• A mindset focused on AI-augmented oversight—viewing emerging tools as a way to increase impact rather than just efficiency.
• Experience with the Yahoo DSP specifically.
• Experience with advanced digital advertising platforms and a deep understanding of current industry trends.
• Experience supporting self-service or managed-service advertisers.
• Previous experience in a client‑facing operational role for a large‑scale media company.
• Experience supporting regulated industries such as pharma, where ad disclaimers and compliance requirements come into play.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in‑person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non‑disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

The compensation for this position ranges from $72,750.00 - $151,250.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.