Client Experience Specialist

Foundation Medicine; Boston (MA); On-site; USD 43,000 - 54,000; Full time

Job summary

Foundation Medicine in Boston is seeking a Client Services Representative to respond to inquiries and resolve issues, acting as a liaison between FMI and its partners and patients. You will support the fast-paced Client Services team with professional communication by phone and email.

Primary responsibilities include educating customers on FMI products, managing high-volume interactions, ensuring secure transmission of patient reports, and maintaining accurate records while meeting deadlines in

Qualifications

• High School Diploma or GED is required.
• 2+ years in a customer service role.

Responsibilities

• Educate and support customers about FMI products and services.
• Serve as liaison between clients and internal teams via phone and email.
• Handle high volumes of client interactions and build rapport with physicians and staff.
• Resolve issues using problem-solving skills and document communications.
• Ensure secure transmission of patient reports and test updates.
• Maintain patient data records and assist with test requests and sample procurement.
• Meet deadlines and work well under pressure.
• Adhere to attendance policies.

Skills

Customer service

Data entry

Typing

Phone support

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry systems

Job description

Foundation Medicine in Boston is seeking a Client Services Representative to respond to inquiries and resolve issues, acting as a liaison between FMI and its partners and patients. You will support the fast-paced Client Services team with professional communication by phone and email.

Primary responsibilities include educating customers on FMI products, managing high-volume interactions, ensuring secure transmission of patient reports, and maintaining accurate records while meeting deadlines in