Client Experience Specialist

Thoughtful AI; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Market-leading base salary and bonus

Medical, dental, and vision insurance

Flexible Time Off

Job summary

A leading AI solutions provider is seeking a Client Experience Specialist to support AI-driven solutions in Austin, Texas. The role includes program coordination, customer alignment, and monitoring delivery performance. Candidates should have 2–4 years of relevant experience and strong communication skills. This entry-level position offers a market-leading salary, medical benefits, and flexible time off.

Qualifications

• 2–4 years of experience in program coordination, implementation, consulting, or operations.
• Ability to document workflows and manage multiple tasks.
• Interest in AI, automation, and healthcare workflows.

Responsibilities

• Coordinate day-to-day implementation activities.
• Support delivery planning and status reporting.
• Assist in mapping customer workflows into AI processes.
• Track delivery progress and issues.
• Monitor performance signals and capture lessons learned.

Skills

Communication skills

Organizational skills

Problem-solving

Technical teamwork

Detail-oriented

Job description

Opportunity

As a Client Experience Specialist at Smarter Technologies, you will support the deployment of AI-driven and human-in-the-loop (HITL) solutions that transform customer Revenue Cycle Management (RCM) operations. You will work closely with senior delivery leaders and cross-functional teams to ensure smaller customer accounts launch successfully, stabilize quickly, and begin realizing measurable operational and financial outcomes. In this role, you help bring clarity to workflows, organize delivery activities, translate customer needs, and support issue resolution. You build customer confidence by ensuring they understand what is being deployed, how it works, and what outcomes to expect. This role is ideal for someone early in their delivery career who thrives in fast-paced environments and wants to grow into full implementation ownership.

Key Responsibilities

Program Coordination and Delivery Support

• Coordinate day-to-day implementation activities for smaller customer accounts.
• Support delivery planning, milestone tracking, status reporting, and governance materials.
• Maintain structured, clear communication across internal teams and customer stakeholders.
• Document workflows, decisions, and updates needed for smooth execution.

Customer Alignment & Workflow Understanding

• Help customers understand AI/HITL workflows, handoffs, and operational impacts.
• Translate customer questions and workflow nuances into clear inputs for technical teams.
• Maintain alignment between customer SMEs and internal engineering, data, and operations teams.

Workflow Translation & Implementation Readiness

• Assist in mapping and validating customer workflows into AI/HITL processes.
• Support customer readiness, including data mapping, workflow walkthroughs, testing, and documentation.
• Ensure customer teams are prepared for go‑live and early adoption.

Execution, Monitoring & Issue Tracking

• Track delivery progress, risks, and dependencies; surface issues early to delivery leads.
• Support issue triage, ensuring the right owners are engaged and resolutions are documented.
• Contribute to ensuring deployments stabilize and perform reliably.

Value Tracking and Continuous Improvement

• Monitor early performance signals such as throughput, exceptions, accuracy trends, and customer feedback.
• Identify improvement opportunities and collaborate with Delivery Executives or Customer Success.
• Capture lessons learned to enhance delivery playbooks, tools, and repeatable processes.

Minimum Qualifications

• 2–4 years of experience in program coordination, implementation, consulting, or operations.
• Experience supporting technology deployments or workflow/process changes.
• Strong ability to document workflows, communicate clearly, and manage multiple tasks.
• Comfortable working with technical and non-technical teams.
• Organized, detail-oriented, proactive problem-solver.
• Interest in AI, automation, healthcare workflows, or RCM (expertise not required).

Preferred Qualifications

• Exposure to healthcare RCM operations or healthcare technology.
• Experience with workflow documentation, requirements gathering, or product configuration.
• Familiarity with HITL systems, AI automation concepts, or process optimization.
• Experience coordinating cross-functional teams.

Thoughtful AI Benefits

• Market-leading base salary and bonus
• Medical, dental, and vision insurance for you and your dependents
• Flexible Time Off

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development