Client Experience & Solutions Banker

Bank of America; Grosse Pointe Woods (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America is seeking a customer-focused associate to engage clients in a lobby, educate on self-service tools, and process transactions accurately. You will uncover financial priorities and connect clients to suitable solutions, while supporting a high-touch client experience.

The role emphasizes risk culture, relationship-building, and adherence to laws; weekend/extended hours may be needed, with structured office attendance requirements.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Confident in identifying client solutions based on needs.
• Strong communication and comfortable with new technology platforms.
• Flexible to work weekends and extended hours as needed.

Responsibilities

• Executes risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to serve clients and the bank.
• Grows business knowledge by partnering with experts in lending/investments.
• Manages center traffic, appointments, and outbound calls.
• Grows client experience and handles cash responsibilities.

Skills

Customer Focus

Communication

Relationship Building

Problem Solving

Adaptability

Time Management

Team Collaboration

Sales Mindset

Education

High School Diploma

Bachelor's Degree

Associate’s Degree (Business/Finance)

Job description

Bank of America is seeking a customer-focused associate to engage clients in a lobby, educate on self-service tools, and process transactions accurately. You will uncover financial priorities and connect clients to suitable solutions, while supporting a high-touch client experience.

The role emphasizes risk culture, relationship-building, and adherence to laws; weekend/extended hours may be needed, with structured office attendance requirements.