Client Experience Representative

Veritas Veterinary Partners; New York (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer match

Paid Time Off

Employee Referral Bonus

Mental health support with Talkspace

Uniforms provided

Pet discounts

Job summary

Greater Staten Island Veterinary Services is hiring a Client Service Representative to support our busy ER and Specialty Practice. You will be on the front lines, greeting clients, checking them in/out, booking appointments, handling payments, and answering phone lines with a friendly, professional demeanor.

Experience in a fast-paced client-facing role is preferred; veterinary experience is welcome but we are happy to train the right candidate. Base pay ranges $20–$22 per hour with benefits.

Qualifications

• Experience in a client service role is preferable and training may be provided.
• Excellent communication skills between clients and clinical staff are essential.
• Ability to answer multiple phone lines and manage deposits with clients.
• Attention to detail in data entry and payments is required.
• Empathy and discretion are important when interacting with clients.

Responsibilities

• Greet clients and set a positive tone for their visit.
• Check clients in and out of the hospital and book appointments.
• Take payments and process deposits as needed.
• Answer busy phone lines and direct inquiries to the appropriate team.
• Maintain accurate records and ensure a smooth client experience.

Skills

Customer service

Communication skills

Phone handling

Data entry

Empathy

Job description

World Class Medicine.

Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Greater Staten Island Veterinary Services is excited to announce we are hiring Client Service Representatives to support our busy ER and Specialty Practice. If you enjoy being a part of a team of compassionate, dedicated staff members committed to helping animals, then we want to hear from you!

The Client Service Representative is one of the most important positions in our emergency/specialty practice as you are on the front lines, there to greet each client who walks in the door, setting the stage for a positive client experience. Our CSRs are ambassadors of GSiVS and will be responsible for checking clients in and out of the hospital, booking appointments, taking payments, and fielding busy phone lines. This position requires experience in a fast-paced customer facing role, and while veterinary experience is preferred, we would happily train and invest in the right candidate.

About GSiVS: We are a multispecialty practice with boarded specialists in cardiology and surgery.

Why GSiVS: We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend upon us to create a safe and supportive space for you to put your skills to use, develop new skills, and be a part of our highly collaborative, fun and friendly team! We are proud to provide the highest standard of care to the patients we serve.

About you

• Experience in a client service role is preferable, but will train the right candidate
• Excellent communication skills are expected as you will often act as a liaison between the clients and the clinical staff
• Ability to answer multiple phone lines
• Data entry and attention to detail
• Comfort with taking deposits and discussing financial questions with clients
• Empathy and compassion for our clients
• Ability to be discreet and professional when appropriate

Schedule

• Shifts rotate through daytime, mid-day, and evening shifts, to accommodate a fair-work-life balance. One weekend shift will be required.

Salary

• $20-$22/hour, depending on experience

Benefits

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Parental leave
• Retirement Plan – 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care

Greater Staten Island Veterinary Services is located 3135 Victory Blvd, Staten Island, NY 10314.

Base Pay: $20 USD - $22 USD

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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