Client Experience Project Manager (IMM)

Boulder Heavy Industries; Boulder (CO); Remote; USD 70,000 - 80,000; Full time

Job summary

A leading digital marketing agency is seeking a proactive Project Manager to oversee client projects and ensure their successful execution. This remote role offers extensive collaboration with teams and clients, focusing on quality, efficiency, and detailed project management. Candidates should have strong project management experience and be comfortable in a client-facing role. The position also comes with attractive benefits and a flexible work schedule.

Benefits

Flexible PTO plan

Generous holidays

Health insurance with dental and vision premiums covered

401k matching

Life Insurance

Employee Assistance Program

Pet Insurance discount

Qualifications

• 3-5 years of account/project management experience in a digital-focused agency.
• 1-2 years in a management role preferred.
• Familiarity with SEO, paid media, and website content operations.

Responsibilities

• Manage project timelines and deliverables across teams.
• Facilitate client meetings and ensure clear communication.
• Ensure deliverables are accurate, on time, and meet client expectations.

Skills

Client-focused

Communication

Attention to Detail

Leadership

Organizational Skills

Solutions-oriented Mindset

Education

Bachelor's degree or equivalent work experience

Tools

Asana

Jira

Job description

IMM is seeking a proactive, resourcefulProject Manager (Client Experience Manager)who is highly organized, detail-oriented, and thrives in managing the day-to-day execution of client projects. You are passionate about understanding your clients’ business and ensuring that every detail is executed on time and with a high level of quality and accuracy.

You enjoy working closely with internal teams and clients to keep projects moving forward. While you understand the larger goals of a campaign or project, you’re energized by the detailed work—like managing timelines, databases, and feedback cycles—that makes those campaigns successful.

This position is remote (hybrid available if within commuting distance to Boulder, CO) and open to candidates living in the following locations:

Colorado, Florida, Illinois, Kansas, Michigan, Missouri, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia, Wyoming, Washington DC, and Puerto Rico

A Day in the Life:

You’ll develop a solid understanding of your clients’ business and processes to help keep work organized and moving smoothly. You'll manage project timelines and deliverables across internal and external teams, ensuring communication is clear and work stays on track. You’ll use project management tools, status sheets, and written communication to keep teams aligned and informed. This role is highly collaborative and detail-oriented—your ability to juggle multiple workstreams, track down answers, and follow through is what ensures a high-quality client experience. Specifically, you will:

• Work with cross-functional teams to track and deliver work that supports client goals, using project management tools like Asana to ensure deadlines are met and communication is clear.
• Support team leads in preparing and facilitating client meetings, demonstrating strong communication and collaboration skills.
• Leverage research, internal documentation, and team input to make informed recommendations or updates—particularly related to SEO, paid media, or website operations.
• Use CMS tools to publish content and update client websites—such as store hours, banners, and other business information—and occasionally assist in publishing organic social content.
• Communicate clearly and consistently in client meetings, project updates, and internal follow-ups—supporting smooth collaboration across teams.
• Travel approximately 10–15% of the time for client meetings and events.
• Ensure deliverables are client-ready, accurate, on time and on budget.
• Stay in tune with the client’s brand and priorities to ensure consistency across deliverables.
  
• Collaborate with strategy leads to support digital initiatives that may include media, SEO, website updates, or analytics.
  
• Support senior leadership and account leads by tracking progress against client goals and helping prepare for upcoming planning cycles.

If you meet the following requirements, we want to hear from you!

Here's what you need to get our attention:

• Bachelor's degree or equivalent work relevant experience
• 3–5 years of experience in account/project management roles at a digital-focused agency, brand, or similar environment—with at least 1–2 years at the Manager level
• Experience managing or mentoring others is a plus, but not required
• Comfortable working within and developing structured processes and systems, managing detailed timelines, deliverables, and client communication
• Familiarity with digital disciplines such as SEO, paid media, and website content operations—and how to support them through project execution
• Examples of successfully supporting performance-driven work, where KPIs or timelines were critical to success

Here's what will make us call you for sure:

• Client-focused with a strong sense of urgency, attention to detail, and pride in being reliable and responsive
• Excellent communicator—clear, respectful, and professional in both written updates and verbal check-ins
• Confident leading meetings and keeping groups aligned—whether in person or virtually
• Comfortable working with client data to help track progress, flag issues, or support reporting
• Proven experience building strong, trusted relationships by following through, following up, and staying consistent
• Collaborative in nature, asking the right questions to keep things moving smoothly
• You stay organized and calm under pressure—even when juggling multiple workstreams across 5–10 projects
• Solutions-oriented mindset, always looking for better ways to work and a willingness to roll up your sleeves
• Understand what matters to your client’s end customer and reflect that in how you approach project work

Not Required, but will give you an edge:

• Experience working with telecommunications brands
• Experience working directly inmedia & analytics platforms
• Working knowledge of local SEO
• Previous experience with Jira and/or Asana are a plus

And if we haven't convinced you yet, here is why you'll want to be part of our team:

We aren't just in the most beautiful city in the world (in our humble opinion), but a place where fun isn’t a 4-letter word:

• Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan
• Generous holidays including a reduced schedule between Christmas and New Year’s
• We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
• Access to Flexible Spending Accounts Plan
• Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental tenure-based leave: self-care and family first
• Life Insurance
• Legal Assistance plan
• Pet Insurance discount through the ASPCA
• A killer culture with team members who have your back!
• In-person and virtual connection points for culture building and team members who have your back!

IMM is a digital marketing agency. We create immersive digital experiences that fuel transformation and drive results. Our goal is to build purposeful partnerships that feel like a seamless extension of our clients—because together, we can do great things.

COME AS YOU ARE: your gender, your gods, your sex life, your skin color or your big shot uncle don't make a difference here. IMMLLC is a progressive and open-minded meritocracy. If you're smart and good at what you do, come as you are.

Compensation: $70,000-$80,000 DOE