Client Experience Operations Intern (AZ) - Winter 2027

Rocket; Phoenix (AZ); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Job summary

Rocket Mortgage is seeking a Client Experience Operations Intern in Phoenix, AZ. You will work at the center of operational excellence, collaborating with senior leaders and supporting initiatives that shape the business.

You'll gain hands-on experience in project management, strategic thinking, and cross-functional coordination while delivering presentations and contributing to real business outcomes. This internship requires commuting to the Phoenix office three days a week and offers exposure

Qualifications

• Currently enrolled in an undergraduate program in a business-related field.

Responsibilities

• Collaborate with a cohort of interns on projects supporting organizational priorities.

Skills

Undergraduate student

Strong communication

Time management

Initiative

MS Office

Analytical thinking

AI tools

Adaptability

Education

Undergraduate business student

Tools

Excel

PowerPoint

Word

Job description

Hybrid Model

Must be able to commute into the Phoenix, AZ office 3 days per week.

As a Client Experience Operations Intern, you’ll step into a high-impact, immersive experience designed to deepen your understanding of how strategic decisions are made at the highest levels of an organization. You’ll work at the center of operational excellence with direct exposure to senior leadership and meaningful opportunities to contribute to initiatives that shape the business. This is your chance to move beyond observation and become an active contributor from day one, building critical skills in project management, strategic thinking, and organizational operations.

About The Role

• Collaborate with a cohort of talented interns on projects that directly support organizational priorities


• Work closely with senior leaders, gaining firsthand insight into executive decision-making and operational strategy


• Contribute to real business initiatives, from research and analysis to process improvement and cross‑functional coordination


• Prepare and deliver presentations to leadership and the broader team, strengthening your communication and executive‑presence skills


• Participate in team‑based problem solving, brainstorming sessions, and operational reviews


• Build critical professional skills in project management, strategic thinking, and organizational operations


• Support multiple business functions and observe how teams collaborate to drive results across the organization

About You

Minimum Qualifications

• Currently enrolled in an undergraduate program in a business‑related field


• Strong written and verbal communication abilities


• Proactive mindset with the ability to stay organized, manage time effectively, and take initiative with strong follow‑through on assigned work


• Proficiency in the Microsoft Office suite, including Excel, PowerPoint, and Word


• Analytical skills with the ability to interpret data and draw meaningful insights


• Experience with, or genuine interest in, working with AI tools


• Adaptability and comfort working in a fast‑paced, dynamic environment

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well‑being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit‑based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state and federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [e-mail].