Client Experience & Operations Associate

AlphaGraphics San Marcos; Reisterstown (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

AlphaGraphics San Marcos is seeking a Client Experience & Operations Associate to be the friendly face of our center—delivering exceptional inside customer service, managing walk-in clients, and ensuring every order starts on the right foot.

You will gain hands-on cross-training across our operations, including community outreach, local business networking, digital technology, and large-format signage production, with growth toward an Account Manager role.

Qualifications

• Tech-savvy and able to navigate CRM and office tech.
• Independent self-starter with strong problem-solving.
• Excellent verbal and written communication with a customer-first attitude.
• Growth mindset with eagerness to learn manufacturing/print processes.
• Physical ability to stand, bend, and lift 40-50 lbs when needed.

Responsibilities

• Greet walk-in customers, handle phone inquiries, and assist with order intake.
• Identify customer needs, answer questions, and provide project timelines.
• Maintain a clean, welcoming showroom.
• Represent AlphaGraphics at local networking events and community functions.
• Follow up with recent clients to ensure satisfaction and invite repeat business.
• Assist production team with job staging and finishing tasks during peak periods.
• Input job specs, generate quotes, and track order progress using CRM.

Skills

Tech-Savvy

Independent

Strong Communicator

Growth Mindset

Self-Starter

Job description

Location: AlphaGraphics

Position Type: Full-Time (40 Hours/Week)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (1-Hour Lunch)

Growth Opportunity: Fast-track development path to Account Manager

Position Overview

Are you a detail-oriented, customer-focused communicator looking for a dynamic role with real career growth? AlphaGraphics is seeking a Client Experience & Operations Associate to join our growing team.

In this role, your primary mission is to be the friendly face and voice of our center—delivering exceptional inside customer service, managing walk-in clients, and ensuring every order starts on the right foot. Beyond the front desk, you will gain hands-on cross-training across our modern business operations, including community outreach, local business networking, digital technology, and large-format signage production.

We are looking for a tech-savvy self-starter who thrives on independence, takes ownership of their work without needing constant supervision, and is eager to build a deep understanding of our business from the ground up to eventually transition into a full- fledged Account Manager.

Key Responsibilities

Inside Client Experience & Service (Primary Focus)

• Warmly greet retail walk-in customers, handle incoming phone inquiries, and assist clients with order intake.
• Identify customer needs, answer product/service questions, and provide accurate project timelines.
• Maintain a clean, professional, and welcoming showroom environment.

Community Outreach & Business Development

• Represent AlphaGraphics at local networking functions, Chamber of Commerce meetings, and community events.
• Conduct friendly, non-targeted follow-up calls to recent clients to ensure satisfaction and invite repeat business.
• Build initial relationships with local business owners to help expand brand awareness in the community.

Technical Cross-Training & Operations

• Participate in hands-on training to learn digital print equipment, large-format printing, vinyl application, and finishing processes.
• Assist production team members with job staging, material handling, and finishing tasks during peak periods.
• Gain comprehensive product knowledge to confidently advise clients on print, signage, and marketing solutions in the future.

Systems & Administrative Support

• Utilize internal CRM and order management software to input job specs, generate quotes, and track order progress.
• Use computer software and basic AI productivity tools to streamline administrative tasks, draft communications, and improve daily workflow efficiency.
• Manage day-to-day administrative details independently once initial training is completed.

What We Are Looking For

• Resourceful & Tech-Savvy: Comfortable navigating CRM software, standard office technology, and modern digital tools (including basic AI tools) to work efficiently.
• Independent Self-Starter: Able to prioritize tasks, solve problems, and keep busy during downtime without needing step-by-step micromanagement.
• Strong Communicator: Excellent verbal and written communication skills with a customer-first attitude.
• Growth Mindset: Excited to learn new technical skills, understand manufacturing/print processes, and grow into account management.
• Physical Capability: Ability to stand, bend, and occasionally lift/move equipment or material rolls weighing 40-50 lbs.
• Background: Open to entry-level candidates, recent business/communications graduates, or individuals with retail, hospitality, or customer service experience. No prior printing experience required - we will teach you!

Compensation: $15.00 - $17.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.