Client Experience & Onboarding Coordinator

Evernest; United States; Remote; USD 50,000 - 65,000; Full time

Job summary

Evernest is seeking a motivated Client Experience & Onboarding Coordinator to enhance new property onboarding. This entry-level role involves ensuring owner satisfaction through effective communication and coordination across various teams. The position offers a remote work environment and opportunities for professional growth within a collaborative culture.

Benefits

Professional development opportunities

Comprehensive health, dental, and vision coverage

401(k) with 4% match

Unlimited PTO and 8 paid holidays

Engaging culture with leadership access

Qualifications

• 2+ years of real estate and customer service experience.

Responsibilities

• Develop a top-tier onboarding platform with the Director of Onboarding.
• Communicate proactively with new clients from welcome call to property inspection.
• Audit platforms for data accuracy.

Skills

Communication

Coordination

Education

Bachelor's degree

Job description

Client Experience & Onboarding Coordinator

Join to apply for the Client Experience & Onboarding Coordinator role at Evernest.

Overview

This range is provided by Evernest. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $65,000.00/yr

Company Overview

Evernest is a full-service real estate and property management company operating in 50+ markets with over 24,000 homes managed. We focus on collaboration, innovation, and excellence, aiming to manage 250,000 homes by 2030.

Position Overview

We seek a motivated, proactive Onboarding Analyst to oversee new property onboarding, ensuring owner satisfaction through excellent communication and coordination across marketing, leasing, collections, resident relations, retention, maintenance, and renovations. The role involves collaboration with Resident Services, Accounting, Leasing, and Property Services.

Responsibilities

• Partner with the Director of Onboarding to develop a top-tier onboarding platform.
• Communicate proactively with new clients from welcome call to property inspection and first owner distribution.
• Ensure timely inspections, renovations, and marketing to meet client SLAs.
• Collect and upload documentation, complete compliance tasks.
• Maintain team SLAs, respond promptly, and complete audits.
• Serve as a liaison between internal teams and clients to deliver exceptional service.
• Review owner statements for accuracy.
• Escalate concerns to the Director of Onboarding.
• Audit platforms for data accuracy.
• Stabilize new clients and properties efficiently to set up success.

Requirements

• Bachelor's degree
• Local Real Estate License or willingness to obtain one within 90 days.
• 2+ years of real estate and customer service experience.
• Remote work environment conducive to focus.

Benefits

• Professional development opportunities.
• Comprehensive health, dental, and vision coverage.
• 401(k) with 4% match.
• Unlimited PTO and 8 paid holidays.
• Engaging culture with leadership access.
• Weekly meetings for process improvement.
• In-person onboarding at Birmingham HQ.
• Quarterly growth-focused feedback sessions.

Core Values

Deep alignment with Evernest’s values: Win Together, Do the Right Thing, Own the Outcome, Embrace the Grind, Grow Daily.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative