Client Experience & Office Operations Coordinator

Northwestern Mutual; Raleigh (NC); Presencial; USD 45.000 - 50.000; Jornada completa

Descripción de la vacante

Northwestern Mutual seeks an Office Coordinator I to create a welcoming, professional, and efficient environment for clients, advisors, staff, and visitors. You will manage front desk operations, support daily office functions, and coordinate facility needs in a fast-paced, collaborative setting.

The ideal candidate is service-driven, organized, adaptable, and ready to assist across departments while contributing to a superior client experience and team success.

Formación

• Bachelor's degree preferred.
• 1–3 years in administrative, receptionist, or office coordinator roles.
• Experience with multi-line telephone systems preferred.
• Proficiency with Microsoft Office and standard office technology.
• Exceptional customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities while maintaining professionalism.
• Strong critical thinking and problem-solving abilities.
• Professional presence and sound judgment.
• Ability to work independently and collaboratively across teams.
• Adaptability and flexibility in a dynamic environment.
• Commitment to delivering outstanding service and support to clients and colleagues.

Responsabilidades

• Serve as the primary point of contact for clients, visitors, financial advisors, and staff, ensuring a professional and welcoming experience.
• Welcome guests, coordinate visitor check-in, and direct visitors to appropriate teams.
• Answer, screen, and route incoming calls with professionalism.
• Receive and distribute deliveries, packages, checks, and mail.
• Open, sort, and distribute pouch mail and communications promptly.
• Ensure conference rooms are prepared and presentable for meetings.

Conocimientos

Customer service

Communication

Organization

Multitasking

Independence

Educación

Bachelor's degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Northwestern Mutual seeks an Office Coordinator I to create a welcoming, professional, and efficient environment for clients, advisors, staff, and visitors. You will manage front desk operations, support daily office functions, and coordinate facility needs in a fast-paced, collaborative setting.

The ideal candidate is service-driven, organized, adaptable, and ready to assist across departments while contributing to a superior client experience and team success.