Client Experience Leader - Skokie

Tricoci; Skokie (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading name in the beauty industry as a Client Experience Leader in Skokie! This role is perfect for those who thrive on creating welcoming experiences and leading a team. You will be the first point of contact for clients, ensuring their needs are met and expectations exceeded. With a focus on personalized care, you’ll help maintain high service standards while achieving key performance indicators. This innovative firm offers a competitive pay structure and numerous benefits, including comprehensive health insurance and significant employee discounts. If you have a passion for beauty and wellness, this is the opportunity for you!

Benefits

Employee Discounts

Comprehensive Health Insurance

401(k) with Company Match

Wellness Benefits

Paid Leave

Qualifications

• Minimum 2 years in a customer-facing role, preferably in a spa/salon.
• Strong leadership and training skills required.

Responsibilities

• Greet clients warmly and guide them to service areas.
• Manage cash and credit transactions accurately.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Problem Solving

Education

High School Diploma

Experience in Spa/Salon

Tools

POS Software

Scheduling Software

Job description

Join to apply for the Client Experience Leader - Skokie role at Tricoci

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We are a leading name in the beauty industry, offering an experiential space where clients and team members can discover their best selves.

Role Overview: The Client Experience Leader will be the first point of contact, creating a warm, welcoming, and seamless experience for clients. This role involves leading shifts as a key holder, supporting the Client Experience Specialist team, and ensuring high standards of service are maintained. The ideal candidate has exceptional interpersonal skills, attention to detail, and a passion for delivering top-notch service.

Key Responsibilities:

1. Offer Personalized Care: Greet clients warmly, offer refreshments, guide them to service areas, and curate their experience. Support CESs and diffuse escalations.
2. Encourage Future Visits: Schedule clients for their next appointment at checkout.
3. Achieve KPIs: Meet targets such as rebooking rates, retail conversions, and gift card sales.
4. Champion the Brand: Embody Tricoci’s values and culture.
5. Gather Feedback: Collect insights from departing clients for continuous improvement.
6. Uphold Standards: Maintain waiting and reception areas per brand standards.
7. Facilitate Communication: Log messages accurately and communicate effectively with team members.
8. Educate Clients: Inform about services, products, and promotions.
9. Resolve Concerns: Address client questions and requests professionally.
10. Handle Transactions: Manage cash and credit transactions accurately.
11. Lead Training: Conduct training for new and existing team members.
12. Team Scheduling: Create staff schedules with GM approval to ensure coverage and budget adherence.

Qualifications:

• Minimum 2 years in a customer-facing role, preferably in a spa/salon, hospitality, or retail setting.
• Strong shift leadership skills.
• Experience in training team members.
• Proficiency with scheduling processes.
• Excellent communication and organizational skills, with mobile experience preferred.
• Ability to anticipate client needs and exceed expectations.
• Ability to work in a fast-paced environment, maintaining composure.
• Proficient in computer systems and POS software.
• Passion for the beauty and wellness industry.
• Professional appearance and demeanor.
• Flexible schedule including evenings and weekends.

Benefits:

• Competitive pay
• Employee discounts up to 90%
• Growth opportunities in a diverse, inclusive environment
• Comprehensive health insurance including medical, dental, and vision
• 401(k) with company match
• Wellness benefits and paid leave

Visit www.tricoci.com and follow us on Instagram @Tricoci_Official. Tricoci is an equal opportunity employer committed to creating an inclusive environment for all employees.