Client Experience Coordinator

Moneco Advisors; Pittsfield (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Moneco Advisors, LLC in Pittsfield, MA is seeking a Client Experience Coordinator to be the face of the office, delivering a standout experience for clients and team members while handling day-to-day operations. The role combines client service with office administration, including greeting visitors, managing calls, coordinating meetings, handling supplies, and supporting onboarding and HR processes.

Ideal candidates bring strong communication skills, proficient in Microsoft Office and Google

Qualifications

• 2+ years in an administrative role or office management.
• Experience in the financial industry is a plus.
• Proficient in Microsoft Office and Google Calendar.
• Excellent communication and organizational skills.

Responsibilities

• Manage the company phone line and direct calls to team members.
• Greet visitors and elevate the client experience.
• Maintain office appearance and manage supplies.
• Support client account openings, transfers and maintenance.
• Coordinate meetings and team lunches; assist with scheduling client appointments.

Skills

Communication

Microsoft Office

Google Calendar

Time management

Customer service

Ambassador

Education

Associate degree or equivalent

Tools

CRM software

Job description

Be the face of a standout client experience and the heartbeat of our Pittsfield office at one of New England’s fastest-growing independent wealth management firms.

Moneco Advisors, LLC is a holistic financial services firm based in Fairfield, CT offering a wide range of financial planning solutions. The firm takes a modern approach to the finance industry and its success is rooted in its strong culture. Moneco is looking for energetic individuals who will bring a fresh perspective and innovative touch to a traditional concept.

This is a full-time, salaried position with a competitive benefits package and performance-based bonus potential. This role works out of our Pittsfield, MA office, elevating the level of service advisors deliver through day-to-day client operations and administrative support.

What You’ll Do:

The Client Experience Coordinator plays an important role in setting the tone for Moneco. This is a great opportunity for someone who enjoys being the face of the office and creating a standout experience for clients and team members.

Client Experience

• Manage the company phone line, directing calls to necessary team members.
• Elevate the client experience by greeting all visitors.
• Maintain a high standard for office appearance.
• Manage client birthday cards, gifts, gift certificates and annual holiday gifts.

Office Administration

• Order all stationery, office supplies and breakroom supplies.
• Coordinate on behalf of the firm with key vendors.
• Maintain key office systems, including mail, files, postage, bank/client deposits and calendars.
• Proactively anticipate office needs, ensuring workspaces are well-maintained, stocked, and operating efficiently.

Client Service Administration

• Assist with account openings, transfers, money movement, and account maintenance.
• Coordinate workflows to ensure requests are completed accurately and on time.
• Follow established service workflows and document compliance steps.
• Participate in team learning sessions and shadowing opportunities.

Team Experience

• Coordinate team lunches, meetings and gatherings.
• Assist teams with scheduling client appointments.
• Support updates to Moneco Intranet home page.

HR Support

• Support interview scheduling and onboarding for candidates and new hires.
• Process and scheduling support during quarterly review process.

What We’re Looking For:

• Excellent verbal and written communication skills
• Above average skill with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) is required.
• Experience with Google Calendar
• 2 or more years’ experience in an administrative role or office management.
• Experience with a CRM system is a plus.
• Experience working in the financial industry is a plus.
• Excellent attitude and genuine interest in serving clients, internally & externally.
• Ability to be resourceful and proactive when issues arise and anticipate needs.
• Superior phone skills- friendly and helpful in all interactions.
• Excellent organizational and time management skills and ability to multi-task.
• Willingness to act as an ambassador for the firm to our clients as well as others in the local community.

Why Join Moneco Advisors?

This is a unique opportunity to be creative, solve problems, and see the direct impact that personal financial planning has on clients’ lives. You’ll be part of one of the fastest-growing independent firms in Connecticut, supported by a team that values collaboration, professionalism, and growth.