Client Experience Coordinator

cryptogex; Austin (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Professional development

Career advancement

Collaborative environment

Job summary

CryptoGex in Austin, TX is seeking a Client Service Assistant to support daily client service operations, respond to inquiries, coordinate service requests, and help maintain positive relationships with clients and business partners. This is an excellent opportunity for someone aiming to develop a career in customer service, client relations, or business operations.

You will handle calls and emails professionally, keep accurate records, assist with scheduling, prepare service reports, and

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional attitude and customer-focused mindset.
• Basic computer proficiency, including Microsoft Office.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to incoming phone calls and emails professionally.
• Maintain accurate client records and update account information.
• Coordinate with internal departments to address client needs.
• Assist with scheduling appointments and client meetings.
• Follow up on outstanding requests to ensure timely resolution.
• Prepare service reports and maintain organized documentation.
• Provide administrative support to the client relations team.

Skills

Strong verbal and written comms

Organizational and multitasking

Customer-focused mindset

Microsoft Office

Independent and team work

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

CryptoGex in Austin, TX is seeking a Client Service Assistant to support daily client service operations, respond to inquiries, coordinate service requests, and help maintain positive relationships with clients and business partners. This is an excellent opportunity for someone aiming to develop a career in customer service, client relations, or business operations.

You will handle calls and emails professionally, keep accurate records, assist with scheduling, prepare service reports, and