Client Experience Champion

GFI-Team Ikigai; Manchester (NH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

GFI-Team Ikigai in Manchester, New Hampshire, seeks a Customer Relations Advocate dedicated to ensuring client satisfaction and enhancing service quality. The role entails acting as the primary contact for client inquiries and fostering strong relationships to understand client needs better.

Ideal candidates will have previous customer service experience, excellent communication skills, and strong organizational abilities. Join GFI-Team Ikigai to contribute to a team that values excellence, innovation, and client relationships.

Qualifications

• Previous experience in customer service or client relations is a significant asset.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the first point of contact for client inquiries.
• Develop and maintain strong relationships with clients.
• Collaborate with internal departments to ensure client concerns are addressed.
• Identify opportunities to improve client satisfaction.
• Track and report performance metrics.

Skills

Customer service experience

Communication skills

Organizational skills

Proficiency in Microsoft Office Suite

CRM software

Job description

GFI-Team Ikigai in Manchester, New Hampshire, seeks a Customer Relations Advocate dedicated to ensuring client satisfaction and enhancing service quality. The role entails acting as the primary contact for client inquiries and fostering strong relationships to understand client needs better.

Ideal candidates will have previous customer service experience, excellent communication skills, and strong organizational abilities. Join GFI-Team Ikigai to contribute to a team that values excellence, innovation, and client relationships.