Client Experience & Banking Specialist

Bank of America; Bell (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Bell, CA is hiring for a front-line banking role that engages clients in the lobby to educate and assist with self-service transactions across mobile, online, and ATMs. You will process cash transactions accurately and develop conversations to understand clients' financial priorities.

You will build relationships, follow bank processes, and partner with specialists in lending and investments to meet client needs while managing center flow and calls.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to meet client needs.
• Passion and drive to improve clients' financial lives.
• Ability to identify solutions for clients based on their needs.
• Confident in educating clients on self-service banking platforms.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently.
• Build relationships to understand clients' financial goals and connect to solutions.
• Grow knowledge by partnering with experts in small business, lending, and investments.
• Manage center traffic, appointments, and outbound calls; drive client experience.

Skills

Self-motivated

Relationship building

Communication

Client-focused

Learning adaptability

Educational on self-service banking

Critical thinking

Education

Bachelor's Degree or business-related Associate's Degree

Tools

Cash handling

Job description

Bank of America in Bell, CA is hiring for a front-line banking role that engages clients in the lobby to educate and assist with self-service transactions across mobile, online, and ATMs. You will process cash transactions accurately and develop conversations to understand clients' financial priorities.

You will build relationships, follow bank processes, and partner with specialists in lending and investments to meet client needs while managing center flow and calls.