Client Experience Banker — Relationship & Solutions

Bank of America; Belleview (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring for a frontline role in our financial center. You will educate clients in lobby operations, process cash transactions accurately, and connect customers with solutions to meet their financial goals.

The position focuses on building relationships, following compliant processes, and delivering a high level of client experience across self-service channels. Weekend and extended hours may be required.

Qualifications

• Customer-focused, self-starting attitude with strong work ethic and results orientation.
• Strong relationship-building and collaboration skills to meet client needs.
• Comfort engaging all clients and educating on self-service banking tools.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to act in the client's and bank's best interests
• Grows knowledge by partnering with specialists in small business, lending, and investments
• Manages center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's degree

Business-related Associate's Degree

Job description

Bank of America is hiring for a frontline role in our financial center. You will educate clients in lobby operations, process cash transactions accurately, and connect customers with solutions to meet their financial goals.

The position focuses on building relationships, following compliant processes, and delivering a high level of client experience across self-service channels. Weekend and extended hours may be required.