Client Experience AI Enablement Lead

Tyler Technologies, Inc.; Plano (TX); Hybrid; USD 47,393 - 70,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a candidate to utilize AI tools for improving workflows and reporting in Plano, Texas. Candidates should have a Bachelor’s degree along with 2–4 years of relevant experience in operations or analytics.

The position highlights the ability to analyze data for operational insights and requires proficiency in Microsoft Excel. The salary ranges from $47,393 to $70,000, based on geographic differences.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 2–4 years of experience in prompt engineering, operations, or analytics.
• Strong analytical skills with the ability to identify patterns and trends.

Responsibilities

• Utilize AI tools to improve internal workflows and reporting.
• Analyze data to provide operational insights.
• Leverage AI to automate the creation of internal documentation.

Skills

Analytical skills

Written communication skills

Proficiency in Microsoft Excel

Experience with AI tools

Task management

Education

Bachelor’s degree in Business, Analytics, Information Systems

Tools

Power BI

CRM systems (e.g., Salesforce)

Job description

Location

Lubbock, Texas | Billings, Montana | Pittsburgh, Pennsylvania | Remote

Travel

10-25%

Responsibilities

• Utilize AI tools (e.g., Claude, Bedrock) to improve internal workflows, documentation, and reporting processes
• Develop and maintain templates and prompt libraries to support consistent, efficient content creation
• Identify repetitive operational tasks and implement AI‑assisted solutions to improve efficiency
• Analyze case trends, client interaction data, and engagement activity to identify patterns and operational insights
• Deliver AI capability to provide visibility into client behavior, time sinks, and recurring issues to inform leadership decision‑making
• Leverage AI to automate the creation and maintenance of internal documentation, including process guides, playbooks, and templates
• Enable consistency in how teams document client interactions, workflows, and operational practices
• Analyze data and translate findings into actionable operational improvements
• Balance multiple priorities across teams and functions
• Learn and apply new tools, including AI platforms, to improve workflows
• Communicate clearly with cross‑functional stakeholders
• Work independently while maintaining strong attention to detail

Qualifications

• Bachelor’s degree in Business, Analytics, Information Systems, or related field (or equivalent experience)
• 2–4 years of experience in prompt engineering, operations, analytics, client success, or support environments
• Strong analytical skills with the ability to identify patterns and trends
• Strong written communication skills, particularly in documentation and process definition
• Proficiency in Microsoft Excel (pivot tables, formulas)
• Ability to manage multiple tasks in a fast‑paced, remote environment
• Experience using AI tools to solve complex problems (e.g., Claude, Bedrock, or similar platforms)
• Experience in SaaS, ERP, or customer support/client success organizations
• Familiarity with CRM systems (e.g., Microsoft Dynamics 365, Salesforce)
• Experience with reporting tools (e.g., Power BI)
• Experience supporting knowledge management or process improvement initiatives
• Exposure to workflow automation or AI‑assisted documentation

State‑Specific Salary Range Disclosure Requirements

Salary will generally fall between $47,393 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Equal Opportunity Employer

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.