Client Experience Advocate

Jobtailor; Florence (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Citi is seeking a customer service professional in the United States to be the first point of contact for clients, addressing inquiries across multiple channels with accuracy and efficiency.

You will navigate multiple systems, build product knowledge, and provide tailored support while ensuring compliance and risk-aware decision making. The role emphasizes delivering a strong client experience and achieving first-call resolution.

Qualifications

• 1–3 years of experience in a customer-facing, or service-oriented role.
• Proficient in Microsoft Office and Windows operating systems with excellent data entry skills.
• Clear and confident communicator, both verbally and in writing.
• Able to manage multiple systems and platforms simultaneously in a fast-paced environment.
• High School diploma or equivalent.

Responsibilities

• Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Skills

Client service

Data entry

Verbal & written communication

Microsoft Office proficiency

Multi-system navigation

Problem solving

Education

High School diploma or equivalent

Tools

Windows operating system

Customer Service Platforms

Job description

Citi is seeking a customer service professional in the United States to be the first point of contact for clients, addressing inquiries across multiple channels with accuracy and efficiency.

You will navigate multiple systems, build product knowledge, and provide tailored support while ensuring compliance and risk-aware decision making. The role emphasizes delivering a strong client experience and achieving first-call resolution.