Client Experience Advisor

Bank of America Corporation; New Jersey; On-site; USD 17,000 - 28,000; Full time

Job summary

Bank of America Corporation in New Jersey is seeking a Service Associate to engage clients in the lobby, educate them on self-service tools, and process cash transactions accurately. You will build relationships, follow policies, and work with experts to meet clients' financial goals.

The role requires strong communication, willingness to learn new technology, and occasional weekend or extended hours to support customer needs.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills; ability to explain banking concepts clearly.
• Willingness to learn banking products, policies, and self-service tools.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Account Management

Client Experience

Business Acumen

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation in New Jersey is seeking a Service Associate to engage clients in the lobby, educate them on self-service tools, and process cash transactions accurately. You will build relationships, follow policies, and work with experts to meet clients' financial goals.

The role requires strong communication, willingness to learn new technology, and occasional weekend or extended hours to support customer needs.