Client Executive, Surety

RCM&D; Cockeysville (MD); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee ownership options

Professional development

Flexible work arrangements

Job summary

A leading insurance advisory firm is seeking a Client Manager to act as a primary relationship manager for mid-to-large-market surety clients. The role demands exceptional client service, overseeing bond programs, and developing long-term relationships. Candidates should possess a Bachelor's degree and at least 5 years of experience in the surety industry. The firm values collaboration and offers a hybrid working environment alongside competitive benefits and professional development opportunities.

Qualifications

• 5+ years of experience in surety or construction‑related financial services.
• Strong knowledge of contract surety and underwriting criteria.
• Current and valid Property & Casualty license.

Responsibilities

• Act as main point of contact for surety clients.
• Conduct regular stewardship meetings.
• Manage all aspects of bond programs.

Skills

Relationship management

Time management

Effective communication

Financial analysis

Education

Bachelor’s degree in business or related field

High school diploma or GED

Tools

Microsoft Office Suite

Tinubu (SurePath)

EPIC

Job description

Grow With Us

At RCM&D, our employees are also owners, invested in our work, our clients, and our communities. We’re looking for a Client Manager who values collaboration, takes pride in their contributions, and wants to grow with a firm where shared success truly matters.

Department: Surety

Location: Hybrid

FLSA Status: Exempt

Our Just Cause

Together, we’re creating a future where success is shared and communities thrive.

• Our solutions and expertise empower our clients to realize opportunities, generate wealth and improve wellbeing.
• Our shared ownership model aims to create prosperity for all colleagues that share our values and embrace our cause.
• Our generosity with both our time and money moves our communities forward.

Who We Are

RCM&D, a Unison Risk Advisors company and 2025 Awarded Best Places to Work is ranked among the top independent insurance advisory firms in the United States. Founded in 1885, we leverage our 140+ years of experience and strong local, national and global reach to meet clients’ business objectives.

We are relationship-driven, growth-minded, and deeply committed to doing the right thing for our clients, colleagues, and communities.

The Role

The Client Executive serves as a strategic advisor and primary relationship manager for mid-to-large-market surety clients. This role is responsible for managing contract and commercial surety programs, driving client retention and growth, and delivering exceptional client service.

What You’ll Do

• Act as the main point of contact for assigned surety clients, ensuring proactive communication and long‑term relationship development.
• Conduct regular stewardship meetings to review bond programs, financial updates, market conditions, and risk mitigation strategies.
• Understand client operations, financial performance, and strategic goals to provide tailored surety recommendations.
• Manage all aspects of bond programs, including evaluating requests, reviewing indemnity agreements, and ensuring accurate submissions.
• Coordinate bond placements, modifications, renewals, and program changes with carriers and internal teams.
• Maintain strong relationships with surety underwriters and partners.
• Prepare and negotiate submissions, program structures, and terms to secure competitive bonding solutions.
• Monitor market trends and identify opportunities or risks affecting client programs.
• Identify opportunities to expand services within existing accounts, including cross‑selling insurance and risk management solutions.
• Support new business production through prospect meetings, presentations, and underwriting submissions.
• Partner with Client Managers and Representatives to ensure seamless service delivery.
• Mentor junior team members on surety processes, financial analysis, and carrier expectations.
• Schedule and administer surety quarterly and annual meetings when available, in presence of Risk Advisor.
• Attend company sponsored seminars and educational activities necessary to maintain product knowledge and underwriting expertise.
• Maintain accurate documentation in agency systems (e.g., EPIC, Tinubu/SurePath).
• Ensure legislative, regulatory and technical developments are appropriately communicated to clients.
• Ensure compliance with underwriting requirements, regulatory standards, and agency best practices.
• Occasionally engage in assigned project; includes, but not limited to - marketing plans, sales, promotions, associated organization involvement, networking etc.
• Assist in developing prospect marketing plans, advertising, prospecting, database research, market research, sales calls, etc.
• Strengthen networking opportunities with membership and leadership in associations, industry groups, etc.
• Attend department and sales meetings as required.
• Additional job duties as assigned.

What You Bring

Required Qualifications

• Bachelor’s degree in business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate or bachelor’s degree is necessary.
• 5+ years’ experience in surety or construction‑related financial services (agency, carrier, brokerage, or contractor finance)
• Strong knowledge of contract surety, commercial bonds, underwriting criteria, and financial statement analysis.
• Exhibits executive presence and strong rapport‑building/interpersonal skills for positive interaction with customers and co‑workers.
• Exhibits solid time‑management skills; able to work under pressure and meet deadlines and deliverables and is highly responsive to internal and external stakeholders’ needs and requests.
• Current and valid Property & Casualty license.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Knowledge and skills in effective use of account management systems Tinubu (SurePath) and EPIC
• Professional insurance designation (AFSB, CPCU, ARM) strongly preferred
• Established relationships with regional and national surety carriers.
• Notary Public desirable.

How You Show Up (Our Core Values In Action)

• Reliable & Dependable – We build trust through reliability and consistency in everything we do
• Inspiring, Passionate & Positive – We are passionate about our work and inspire others through out dedication, positive attitudes and enthusiasm
• Driven by Integrity & Trust – We do what’s right, even when it’s hard or when no one is watching
• Selfless Team Players – We succeed together as a team by putting the needs of our clients and colleagues above our own
• Entrepreneurial & Solutions‑Oriented – We challenge the status quo and don’t accept “no” as final

What We Offer

• Comprehensive benefits package
• Employee ownership through a 401(k) employer match and discretionary profit‑sharing contributions
• Professional development and career growth opportunities
• Flexible work arrangements (remote and hybrid options) with a flexible paid time off approach

Equal Opportunity Employer

RCM&D, a Unison Risk Advisors company and founding member of Assurex Global, is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.