Client Executive - Retirement Planning

Oswald Companies; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Oswald Companies in Cleveland, Ohio is seeking a skilled individual to manage relationships with retirement plan clients, ensuring retention and growth of a substantial portfolio. Key responsibilities include mentoring client teams, executing account strategies, and meeting sales goals. Candidates should possess strong communication and leadership skills, with at least 5 years of retirement plan industry experience and the necessary FINRA licenses. A college degree is beneficial but not mandatory.

Qualifications

• 5+ years of experience in the Retirement Plan industry is required.
• Licensing must include FINRA Series 6, 63, and 65 or Series 7, 65.
• Professional designation of AIF is preferred.

Responsibilities

• Retain existing business and grow retirement plan clients.
• Collaborate with client teams on service delivery.
• Manage complex, multi-national accounts effectively.
• Achieve sales goals and provide mentorship to the service team.
• Develop and execute account strategies and service plans.

Skills

Retirement Plan industry knowledge

Strong communication skills

Strategic thinking

Relationship building

Leadership skills

Education

College degree

FINRA Series 6, 63, and 65 or Series 7, 65 licensing

AIF professional designation

Job description

Job Summary

Responsible to retain the existing business and grow the assigned group of retirement plan clients. In a leadership role, collaborates with client teams in the tactical and strategic delivery of services promised; works closely with internal resources as needed to satisfy the client's needs.

A Day In The Life

• Serves as the key relationship contact by account at all leadership levels for the assigned book of business with a total book value from $1K to $2M in revenue.
• Capable of managing the company's more complex, multi-national accounts having multiple types of retirement plans.
• Achieves TAS (Total Account Selling) goals in collaboration with Sales/Business Development; meets individual cross‑selling and up‑selling objectives; meets new business sales goals.
• Provides mentorship and coaching for the Client Manager service team.
• Develops, leads, and executes account strategy with the client and the assigned team of Oswald professionals; develops an annual service plan with focused goals, which includes stewardship and open item components.
• Directs and implements cost‑effective solutions to minimize risk and ensures the selected strategy is effectively designed, communicated and implemented by the account team.
• Oversees the new client onboarding process, which includes verifying all services sold, understanding client expectations, and the creation of the short‑term and long‑term plan to deliver services.
• Directs support team activities to meet the client's specific needs, which include the creation of the annual service calendar, scheduling meeting times and agenda, and other deliverables to be completed by the established client deadline.
• Responsible to review and approve all client deliverables, which may include investment fund management, market evaluation and pricing summary, compliance notifications, and any other item deemed necessary.
• Ensures all client revenue is collected on a timely basis.

What You’ll Need

• A college degree is an advantage but not a requirement.
• FINRA Series 6, 63, and 65 or FINRA Series 7, 65 licensing required.
• Professional designations of AIF is preferred.
• At least 5 or more years of Retirement Plan industry knowledge is required.

Who You Are

• Strategic thinker – able to connect solutions with data.
• Accountability – overall accountability for anything with a client – wrong, right, indifferent.
• Strong communication skills – ability to know how and when to communicate.
• Relationship builder – build relationships with clients, carriers, and internal partners.
• Strong leadership skills – ability to coordinate all aspects of a project and make sure folks deliver on timelines.