Client Executive, Employer - National and Strategic

Optum; Eden Prairie (MN); Remote; USD 75,000 - 160,000; Full time

Job summary

Optum is seeking a Client Executive for Employer - National and Strategic to grow and manage national accounts. You will lead sales cycles, expand OptumHealth offerings, and collaborate across a matrixed organization to drive revenue and client satisfaction.

The role requires extensive experience in health insurance sales, strong negotiation and communication skills, and the ability to travel; remote work within the U.S. is supported with competitive compensation.

Qualifications

• 7+ years of sales or account management with national employers.
• 5+ years in health insurance or related industry.
• Experience leading the sales process and RFPs.
• Proven track record of $6M+ total contract value annually.
• Strong negotiation, collaboration and listening skills.
• Knowledge of claims, marketing, and managed care systems.
• Proficient in Office and CRM (Salesforce).

Responsibilities

• Manage and maintain assigned client relationships to ensure delivery of OptumHealth solutions.
• Identify and manage incremental growth opportunities with existing clients.
• Lead sales lifecycle activities, including RFPs and renewals.
• Coordinate with internal/external stakeholders in a matrixed environment.
• Monitor client satisfaction and key deliverables to sustain loyalty.
• Cultivate relationships with senior executives and channel partners.
• Support renewal planning and profitability targets.

Skills

Sales

Account management

Negotiation

Communication

Leadership

Tools

Salesforce

MS Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Client Executive, Employer - National and Strategic (2390326)

Client Executive, Employer - National and Strategic - 2390326

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI whileCaring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage and maintain assigned client relationships through the UHC channel to ensure delivery of OptumHealth solutions and effective product and service expansion to increase revenue potential within client base
• Identify, develop and manage incremental growth opportunities with existing client, spanning OptumHealth’s capabilities
• Retention and growth quota of new business with existing clients. Lead the OptumHealth sales process throughout the entire sales life cycle, including RFP and proactive renewal activity, acting as liaison with internal and external parties as required, negotiating and influencing to ensure achievement of goals
• Coordinate and influence superior service to clients by establishing collaborative relationships with intercompany stakeholders across a highly matrixed environment
• Monitor client satisfaction and manage key deliverables to sustain and improve client engagement and loyalty
• Cultivate and deepen complex client relationships at all levels, including senior executives
• Establish and maintain solid and appropriate working relationships with clients, consultants, channel partners and constituents
• Monitor and enhance performance of OptumHealth solutions for clients to ensure return on investment, mutual growth/success and client financial performance, including renewal planning, negotiation and profitability levels
• Build knowledge of entire range of OptumHealth capabilities, health care industry and market trends and dynamics facing clients to understand and advise on clients’ needs and OptumHealth’s value proposition
• Ability to work independently and as a solid team player, with minimal supervision in a fast- paced, high-intensity environment
• Communicate and present effectively at multiple audiences and levels (listening, written and verbal communication)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Sales insurance license must be maintained as required by state law
• 7+ years of sales or account management experience working with national employers
• 5+ years of proven experience and expertise in the health insurance, health care, or related industry
• Experience effectively leading the sales process and working cooperatively with extended client team to achieve sales goals
• Experience in negotiation, influencing, collaboration, and listening skills
• Experience contributing to the RFP process and finalist presentations
• Direct experience contributing to the achievement of $6M + total contract value sales annually for employer clients, across health services capabilities
• Sales and account management work experience working with national employer clients
• Demonstrated solid working knowledge of claims, marketing and managed care systems, including TPAs, HMOs, ACOs, PPOs, Alternative Networks, managed indemnity plans, and other industry payers
• Proficiency in Microsoft Office suite and CRM (ex. Salesforce)
• Proven successful track record of managing deep client relationships and upselling health services capabilities in the Employer market
• Demonstrated success leading progressively complex consultative sales experience and client relationships, influencing senior level executives, consultants, and partners
• Demonstrated advanced consultative selling skills with the ability to successfully construct solutions that meet client needs and achieve client objectives
• Demonstrated ability to effectively message, position and present information for client impact and influence
• Ability to travel frequently, 25%-50% and during peak review season potentially up to 75%
• Driver’s License and access to reliable transportation

Preferred Qualifications:

• Work experience as client executive assigned to complex, strategic national employer clients
• Proven established relationships with Optum product and solution sales team and external consultants
• Proven ability to operate and effectively navigate in a highly complex, matrix environment with a high level of collaboration

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $75,000 - $160,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.