Client Executive

Arthur J. Gallagher & Co. (AJG); Rockville (MD); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. is seeking a Client Executive to deliver exceptional service to Gallagher's clients by leading client accounts and branch initiatives. You will build depth in client relationships and coordinate with vendors to provide comprehensive solutions.

In this role, you will manage complex self-funded accounts, communicate market and compliance insights, and drive renewals with a 95% target. Travel up to 25% may be required, and mentoring future leaders is expected.

Qualifications

• Bachelor's Degree plus 5+ years client coordination and/or claims management experience.
• High School diploma/GED with 10+ years client coordination and/or claims management experience.

Responsibilities

• Lead complex self-funded accounts and act as strategic relationship manager.
• Maintain direct account responsibility and address clients' day-to-day needs while guiding annual strategy.
• Communicate market insights and compliance issues to clients.
• Cross-sell Gallagher resources (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits).
• Champion Gallagher tools to maximize efficiency in delivering client work.
• Support Client Service Cycle to ensure a smooth renewal process (target 95%).
• Mentor new hires and team resources; align with account management on standards.
• Ensure compliance with local and corporate policies in partnerships.

Skills

Communication

Professionalism

Client retention

Adaptability

Time management

Professional development

Innovation

Tools & systems knowledge

Travel willingness

Collaboration

Education

Bachelor's Degree

High School diploma

Tools

Gallagher tools

Job description

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As the Client Executive you will ensure delivery of exceptional service to Gallagher's clients by leading client accounts. You will lead branch initiatives and we will rely on your leadership skills to help create effective client service teams. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

How you'll make an impact

• You are the strategic relationship manager and client liaison. You will independently lead complex self-funded accounts
• You maintain direct account responsibility and seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
• Sharing market expertise with clients and keep them well-informed of compliance related issues
• You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• You champion Gallagher resources and tools to maximize efficiency in managing client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%
• Guide, develop, and mentor to new hires, account management, and team resources
• Prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

• You possess strong communication skills that will allow you to build professional relationships with our business partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
• Demonstrating a high level of professionalism in all interactions
• You take action to influence events, achieve team goals, and retain clients
• Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
• You actively seek to develop your professional skills and improve efficiency and productivity
• You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve
• You have a desire to build a knowledge of Gallagher tools, systems and shared resources
• We look for the people who go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher

About You

• Bachelor's Degree plus 5 or more years client coordination and/or claims management experience -OR- High School diploma/GED with 10 or more years client coordination and/or claims management experience
• Appropriately licensed and/or certified
• Able and willing to travel approximately 25% of the time

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)