Client Engagement Specialist - Recovery Services (Women & Children)

Burrell Behavioral Health; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Career growth opportunities

Workplace culture promoting wellbeing

Job summary

Burrell Behavioral Health in Springfield, MO seeks a Client Engagement Specialist to welcome women, children, and families into treatment programs with compassion and trauma-informed care. You will guide onboarding, conduct tours, manage admission logistics, and maintain client records to ensure a smooth and welcoming entry into our recovery services.

The role blends client interaction with program coordination and administrative duties, offering opportunities to grow in behavioral health and

Qualifications

• On-site client-facing role in recovery services.
• Experience in healthcare, behavioral health, or human services preferred.
• Trauma-informed approach is valued.

Responsibilities

• Welcome clients and their children in a trauma-informed manner.
• Guide onboarding and orientation for new clients.
• Conduct facility tours and explain program expectations and safety procedures.
• Handle admission logistics and document intake information.
• Maintain accurate client records and census data.
• Coordinate scheduling and administrative support across teams.
• Respond to client questions and connect to appropriate staff.

Skills

Customer service

Administrative skills

Trauma-informed care

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Electronic health records

Microsoft Office

Data entry

Job description

Job Description:Client Engagement SpecialistLocation: Springfield, MissouriDepartment: Recovery Services (Women & Children's ASAM Program)Employment Type: Full-TimeJob SummaryAre you passionate about helping others feel welcomed, supported, and empowered during some of the most important moments of their lives? Join our compassionate and recovery-focused team as a Client Engagement Specialist, where you'll play a key role in helping women and children successfully begin their treatment and recovery journey.As one of the first people clients meet when entering the program, you'll help create a safe, welcoming, and trauma-informed environment while guiding individuals through the onboarding and orientation process. This role combines client support, customer service, program coordination, and administrative responsibilities to help ensure a positive and seamless admission experience. If you're organized, compassionate, detail-oriented, and enjoy helping people navigate new experiences, this is an opportunity to make a meaningful impact every day.This position offers...Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceMeaningful Impact – Help women, children, and families begin their recovery journey in a supportive and welcoming environmentProfessional Growth Opportunities – Gain valuable experience in behavioral health, recovery services, client engagement, and program operationsAdditional Perks & Benefits – Scroll down to bottom of this post to learn moreKey ResponsibilitiesWelcome clients and their children with professionalism, compassion, and a trauma-informed approachGuide clients through the onboarding and orientation process while helping them become comfortable in the program environmentConduct facility tours and explain program expectations, schedules, resources, and safety proceduresAssist clients with personal belongings, locker assignments, and admission-related logisticsConduct property searches in accordance with program policies and safety standardsPrepare admission materials, orientation packets, and required documentationMaintain accurate client records, data entry, census information, and onboarding documentationCoordinate scheduling, phone communications, and other administrative support activitiesMonitor admission, reception, and common areas to promote a welcoming and organized environmentSupport daily program operations through administrative, organizational, and customer service assistanceCollaborate with clinical, medical, residential, and support staff to ensure a smooth client experienceRespond to client questions, concerns, and requests while connecting individuals with appropriate team membersMaintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and organizational policiesEducation, Experience, and/or Credential QualificationsPossess a High School diploma or equivalentHave at least one (1) year of experience in customer service, administrative support, healthcare, behavioral health, social services, residential services, or a related fieldBring experience working in substance use treatment, behavioral health, healthcare, or human services settings preferredDemonstrate experience working with women, children, and families preferredProvide experience in onboarding, orientation, client support, or customer service functions preferredUtilize electronic health records and documentation systems preferredAdditional QualificationsDemonstrate strong customer service, communication, and interpersonal skillsBuild positive and supportive relationships with clients and familiesApply knowledge of trauma-informed care principles preferredMaintain strong organizational skills and attention to detailManage multiple priorities in a fast-paced environmentExercise professionalism, confidentiality, and appropriate boundariesUtilize electronic health records and Microsoft Office applications effectivelyWork effectively with diverse populations and multidisciplinary teamsMaintain a current driver's license, acceptable driving record, and proof of insurance if required by assigned dutiesWhy You'll Love This RoleMake a meaningful difference during a critical point in a client's recovery journeyHelp create a welcoming and supportive environment for women and children entering treatmentEnjoy a blend of client interaction, program support, and administrative responsibilitiesWork alongside a caring, mission-driven team committed to changing livesGain valuable experience in behavioral health and recovery servicesBe part of a program that supports healing, hope, and long-term successHelp Clients Take Their First Step Toward RecoveryThe first day of treatment can be one of the most important and challenging moments in a person's journey.As a Client Engagement Specialist, you'll help create a positive experience that fosters trust, safety, and connection from the very beginning. If you're looking for meaningful work where your compassion and organizational skills can make a lasting impact, we encourage you to apply today.Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.