Client Engagement Manager

Gainwell Technologies LLC; United States; À distance; USD 53 000 - 76 000; Plein temps

Avantages offerts par ce poste

401(k) employer match

Comprehensive health benefits

Educational assistance

Generous vacation policy

Résumé du poste

Gainwell Technologies LLC is seeking a Client Engagement Manager to deliver value to health plan clients through strong relationship management, strategic planning, and revenue-focused leadership. You will coordinate with internal teams to ensure contractual commitments are met and deliver measurable outcomes.

The role emphasizes budgeting, project planning, and continuous client engagement. Remote work is available with quarterly travel; competitive compensation and benefits support

Qualifications

• Bachelor’s degree required.
• 3+ years of relevant professional experience in lieu of a bachelor’s degree.
• Experience in health insurance or healthcare-related industries is preferred.
• Experience with large-scale client relationship management or strategic account management is preferred.

Responsabilités

• Engage multiple clients, manage contracts, relationships and contractual commitments.
• Prepare and monitor budgets and revenue expectations for assigned client(s).
• Develop project approach and implementation plans with client(s).
• Oversee development and implementation for client engagements.
• Report progress toward strategic client growth and business goals to engagement leadership.
• Communicate with client(s) regularly and provide recaps for touchpoints.
• Direct contract operations to ensure successful delivery of services.
• Identify and pursue new sources of revenue; support sales opportunities.

Connaissances

Client relationship management

Budgeting & revenue monitoring

Project planning & implementation

Stakeholder communication

Remote collaboration

Formation

Bachelor's degree

Description du poste

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Client Engagement Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• - This position is responsible for the engagement of several clients, including a top 10 client. Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments. The Client Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.
• - Prepares & monitors budget and revenue expectations for assigned client(s).
• - Works with client(s) to develop project approach and implementation plans.
• - Oversees development and implementation.
• - Reports to Client engagement leadership on progress toward strategic client growth and business goals.
• - Communicates/interfaces regularly with client(s).
• - Creates agendas and provides recaps for all client touchpoints.
• - Directs Gainwell contract operations to ensure successful delivery of services to client(s).
• - Identifies and continually seeks new sources of revenue.
• - Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
• - Manages client relationship; responsible for ensuring client satisfaction.
• - Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
• - Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.
• - Supports collaboration between client engagement team, internal departments and operations staff.
• - Handles client(s) invoicing & accrual tracking.
• - Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc.

What we're looking for

- Bachelor’s degree required
OR

- 3+ years of relevant professional experience in lieu of a bachelor’s degree

Preferred experience in one or more of the following areas:

• - Health insurance or healthcare-related industries
• - Client services, customer success, or business administration
• - Healthcare policy, regulations, or compliance
• - Highly regulated industries with complex compliance requirements (e.g., healthcare, finance, government services)
• - Large-scale client relationship management or strategic account management

What you should expect in this role

• - Remote
• - Quarterly travel

Applications for this role will be accepted until 10/26/2026.

#LI-LM1

#LI-REMOTE

The pay range for this position is $52,900.00 - $75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.