Client Engagement Manager

Aston Carter; Plymouth (MN); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading company is seeking a Client Engagement and Dispatch Coordinator in Plymouth, MN. This role entails scheduling service appointments, managing technician dispatch, and providing administrative support to ensure effective service delivery. The position offers competitive pay, benefits, and an opportunity for professional growth within a dynamic environment.

Benefits

Health, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Tuition Reimbursement

Corporate Donation Matching

Quarterly Celebrations

Qualifications

• 2 years of project coordinator or dispatch experience.
• Proficiency in dispatch systems and software.

Responsibilities

• Engage with clients to schedule and confirm service appointments.
• Dispatch service technicians according to service requests and priority.
• Monitor and track the status of service calls and technician availability.

Skills

project coordination

dispatch experience

client engagement

administrative support

Tools

dispatch systems

Job description

Job Title: Client Engagement and Dispatch Coordinator

Job Description

We are seeking a skilled Client Engagement and Dispatch Coordinator to efficiently manage service technician dispatching based on client service requests and priority. This role involves coordinating schedules, maintaining records, and providing administrative support to ensure optimal service delivery.

Responsibilities

• Engage with clients to schedule and confirm service appointments.
• Dispatch service technicians according to service requests and priority.
• Monitor and track the status of service calls and technician availability.
• Communicate updates to clients regarding technician arrival times.
• Maintain accurate records of service calls, technician assignments, and client interactions.
• Collaborate with the service team to optimize scheduling and resource allocation.
• Address and resolve scheduling conflicts or issues as they arise.
• Provide administrative support to the service department as needed.

Essential Skills

• 2 years of project coordinator or dispatch experience.

Additional Skills & Qualifications

• Proficiency in dispatch systems and software.

Work Environment

This position requires working five days in the office, with the potential for one day from home after 90 days. The role includes an on-call aspect for handling emergency tickets, with a team rotation system in place. An on-call stipend is provided, with $250 for regular on-call duty and $350 for holidays. Team members have flexibility in choosing their on-call schedule, typically four or five days a year. Additionally, employees receive a 10% company bonus.

Pay and Benefits

The pay range for this position is $55000.00 - $60000.00/yr.

Health, Dental, and Vision Insurance: Competitive coverage to ensure employees and their families stay healthy.
401(k) Plan: Generous company contributions with immediate vesting to help employees save for retirement.
Health Savings Accounts (HSAs): Company contributions to HSAs for additional health-related expenses.
Flexible Spending Accounts (FSAs): Options for managing out-of-pocket healthcare and dependent care expenses.
Life Insurance: Coverage to provide financial security for employees' families.
Short- and Long-Term Disability: Company-paid disability insurance to support employees during times of illness or injury.
Paid Time Off: Three weeks of paid time off, plus company-paid holidays.
Tuition Reimbursement: Support for continuing education and professional development.
Corporate Donation Matching: Matching donations to 501(c)(3) organizations to encourage charitable giving.
Quarterly Charity Events: Opportunities to participate in community service and charitable activities.
Casual Attire: A relaxed dress code to promote a comfortable work environment.
Quarterly Celebrations: Events such as company picnics, holiday parties, BBQs, and Earth Day celebrations.
State-of-the-Art Facility: Modern workspace with collaboration areas, café seating, patio with grill and firepit, adjustable desks, and well-appointed lighting

Workplace Type

This is a fully onsite position in Plymouth,MN.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.