Client Engagement Leader-Data & AI

ExlService Holdings, Inc.; Erie, Northern (Erie County, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

EXL Service Holdings, Inc. in Erie, PA invites an accomplished leader to act as a subject matter expert in Insurance data, analytics, and AI, providing strategic advisory to senior executives.

You will define data-driven roadmaps and oversee transformation initiatives from concept to delivery. You will collaborate across client teams, develop proposals and architectures, manage end-to-end engagements, and drive continuous improvement through innovative data solutions across the insurance value

Responsibilities

• Act as a subject matter expert in Insurance data, analytics, and AI, providing strategic and tactical advisory support to senior business leaders.

Job description

• Act as a subject matter expert in Insurance data, analytics, and AI, providing strategic and tactical advisory support to senior business leaders.
• Partner with clients to define and deliver data and AI roadmaps, including transformation initiatives, target operating models, and execution priorities.
• Lead client discovery and working sessions to understand business needs, diagnose gaps, and recommend scalable, value-driven data solutions.
• Collaborate closely with client stakeholders and internal EXL teams to build strong relationships, identify growth opportunities, and expand engagements.
• Develop business proposals, solution architectures, and RFP responses by working with SMEs, technologists, and strategic alliance partners.
• Own end-to-end project, client, and team management, ensuring timely delivery, issue resolution, and adherence to quality standards.
• Provide technical guidance across AI, data management, analytics, visualization, automation, and data science initiatives across the insurance value chain.
• Ensure industry best practices, DataOps standards, and cloud-based data solutions are consistently applied across engagements.
• Drive continuous improvement through problem diagnosis, process optimization, and innovative solution design.
• Foster a strong learning culture within the team, encouraging innovation, research, and adoption of emerging technologies and industry trends.