Client Engagement Coordinator (Student)

Western New England University; Springfield (MA); On-site; USD 21,000 - 34,000; Part time

Job summary

Western New England University’s Center for Social Justice is seeking a Client Engagement Coordinator to manage client communications, intake, and appointment coordination, while supporting outreach and social media efforts.

The role involves maintaining data logs, processing mail, and coordinating with students and volunteers in a fast-paced legal academic setting.

Qualifications

• Experience providing direct client or customer service in nonprofit, legal, healthcare, education, or community-based settings.
• Demonstrated understanding of working with underserved communities.
• Effective verbal and written communication with a high level of professionalism.
• Ability to handle confidential information with discretion and manage multiple priorities.
• Spanish language proficiency preferred.
• Analytical skills, sound judgment, and attention to detail.
• Ability to work collaboratively and flexibly in a fast-paced legal environment.
• Proficiency with social media platforms and office software; Clio/Canva/AI skills a plus.

Responsibilities

• Manage incoming and outgoing communications from CSJ office phone and organizational email.
• Conduct client intake, eligibility screening, and referral coordination.
• Coordinate appointments, follow-up and reminder communications, and case-related administrative processes.
• Accurately log data in client management software.
• Assist with processing incoming mail and court intakes; maintain referral sheet.
• Operate CSJ social media accounts (Instagram, LinkedIn) and design content for external communications.
• Coordinate with WNE communications/marketing teams; maintain CSJ alumni database.
• Advertise CSJ events and services; attend events and clinics when possible.

Skills

Communication

Customer service

Spanish

Team collaboration

Attention to detail

Tools

Instagram

LinkedIn

Microsoft Office

Adobe Pro

Canva

Clio

Generative AI

Job description

Job DetailsJob Location: Springfield, MA 01119Position Type: StudentEducation Level: Not SpecifiedSalary Range: $15.00 - $25.00 Hourly

Purpose of this Position:

The Center for Social Justice (CSJ) is looking for a highly motivated individual to provide key administrative and communications support to its legal programs and office operations. The CSJ operates free legal services programs for the community, including the Consumer Debt Initiative and CORI Sealing & Expungement Project, through which students at WNE Law may gain experiential learning opportunities. The CSJ also serves as a hub for public interest activity and innovative, interdisciplinary research and advocacy at WNE Law. The Client Engagement Coordinator will work closely with the CSJ Director, Staff Attorney, law students, volunteers, and clients, exercising sound judgment, maintaining strict confidentiality, and managing multiple priorities in a faced-past legal and academic setting.

Essential Job Functions:

The Client Engagement Coordinator ensures that the CSJ maintains timely and accurate communication with active clients as well as community members who contact our office for assistance. This entails coordinating both ingoing and outgoing communications through multiple channels. The Client Engagement Coordinator communicates professionally, compassionately, and respectfully. Additionally, the Client Engagement Coordinator also ensures that the CSJ is telling its story effectively to target audiences, thereby generating visibility, building community, and maintaining engagement.

Client Engagement:

• Manage incoming and outgoing communications from CSJ office phone and organizational email.
• Conduct client intake, eligibility screening, and referral coordination.
• Coordinate appointments, follow-up and reminder communications, and case-related administrative processes.
• Accurately log data in client management software.
• Assist with processing incoming mail and court intakes.
• Maintain referral sheet for legal and social services.

Community Outreach & Social Media

• Operate CSJ social media accounts (Instagram, LinkedIn)
• Design content for CSJ social media, website, and other external communications (e.g., newsletter).
• Assist CSJ Director in coordinating with WNE communications and marketing teams.
• Maintain CSJ alumni database and ensure that students, alumni, and stakeholders remain engaged with CSJ social media.
• Help advertise CSJ events and services.
• Attend events and clinics when possible.

This position is expected to require approximately 18–20 hours per week.

QualificationsRequired Knowledge, Skills, and Abilities:

• Experience providing direct client or customer service, preferably in a nonprofit, legal, healthcare, social services, education, or community-based setting.
• Demonstrated understanding of the nature of working with underserved communities.
• Effective verbal and written communication skills with a high level of professionalism and care.
• Ability to communicate with individuals facing challenging legal circumstances.
• Fluency in Spanish is preferred.
• Analytical skills, sound judgment, and excellent attention to detail.
• Ability to work collaboratively, proactively, and flexibly in a fast-paced legal environment.
• Proficiency with Instagram, LinkedIn, Microsoft Office, and Adobe Pro.
• Proficiency with Clio, Canva, and/or generative AI is a plus.