Client Engagement Coordinator

Sidley Austin LLP; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Sidley Austin LLP in New York is seeking a Client Engagement Coordinator to support the regional Business Development and Marketing team. The role focuses on promoting lawyers and practices, engaging clients, and coordinating marketing efforts across offices and functions.

You will assist with updates to lawyers' biographies, event invitations, sponsorship ads, and maintaining CRM data, ensuring accuracy and timely reports. Strong writing, organization, and communication skills are essential.

Qualifications

• Bachelor’s degree from an accredited university.
• Excellent writing and proofreading skills.
• Proficiency in Microsoft Office and Outlook.

Responsibilities

• Coordinates production and distribution of legal updates for clients, including formatting for print, web, and email.
• Plans and executes client events, handles invitations, registrations, materials, staffing, and post-event follow up.
• Manages office entertainment activities and ticket assets.
• Maintains website content with Digital Communications team.
• Drafts internal announcements and news items for website and social media.
• Tracks regional awards and rankings submissions and coordinates sponsorships.

Skills

Excellent writing

Proofreading

Strong organizational skills

Strong attention to detail

Interpersonal communication

Relationship building

Problem solving

Discretion/confidentiality

Education

Bachelor's degree

Tools

InterAction

Salesforce

Foundation

Job description

The Client Engagement Coordinator is a key team member within the Marketing Department. The Coordinator supports the regional Business Development and Marketing team with a variety of activities focused on promoting the lawyers and practices in the region and enabling client engagement, as described below. They take an active role in learning about the lawyers, practices, and clients of the Firm and work closely with colleagues across offices and functions to assist with a range of integrated business development and marketing efforts.

Duties And Responsibilities

• Coordinates the production and distribution of various legal updates sent to clients, including formatting documents for print, web, and email, obtaining appropriate approvals from lawyers and colleagues, posting to the website and other databases, and creating post-distribution readership reports
• Works with the marketing team to plan and execute Firm sponsored and hosted client events, including distributing invitations, processing registrations, maintaining registration lists, coordinating the production of event materials, staffing the events, and assisting with post-event follow up
• Supports the office’s client entertainment activities, including management of the Firm’s ticket assets and allocation system
• Coordinates with the Digital Communications team to maintain website content
• Assists in drafting internal announcements as well as news items for the website and social media platforms
• Assists with the preparation and tracking of regional awards and rankings submissions
• Coordinates sponsorships for regional conferences and seminars
• Coordinates with the Creative team to develop and distribute event invitations and sponsorship ads
• Drafts and updates lawyer biographies
• Coordinates professional photos for lawyers
• Manages office inventory of client gifts
• Generates and updates marketing materials as requested by Department members, such as brochures and presentations
• Maintains the Firm’s CRM system: tracks activities for clients, alumni, and friends of the Firm; ensures that contact information is accurate and up-to-date and that contacts are associated with the proper mailing lists; generates and formats reports as needed; and guides secretaries in the effective use of the CRM system
• Assists in maintaining and updating marketing department databases and records to track regional events, rankings and awards, experience, team calendar, etc.
• Performs basic research and data collection on clients and contacts, industries, and competitors
• Maintains accurate records for marketing expenses and prepares payment requests for approval
• Assists with the Marketing Department’s support of other Firm departments (HR and Recruiting, CLE, Pro Bono, etc.)
• Interacts with vendors as needed
• Administrative and other projects as assigned

Required

• A Bachelor’s degree from an accredited university
• Excellent writing and proofreading skills
• Proficiency in Microsoft Office and Outlook

Preferred

• Previous professional experience, especially event management and/or marketing
• Knowledge of customer relationships, pipeline, and experience management databases such as InterAction, Salesforce, and/or Foundation
• General understanding of legal competitive landscape
• Other Skills and Abilities:
• The following will also be required of the successful candidate:
• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Superior relationship building skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

The Target Salary Range For This Role Is

$60,000 to $65,000 if located in New York

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.