Client Director- North Central

Talanto; Minneapolis, Northern (MN, KY); Hybrid; USD 180,000 - 216,000; Full time

Benefits offered by this job

Hybrid work model

Professional training access

Unlimited vacation

Paid parental leave

401(k) with company matching

Referral bonuses

Job summary

Spark is seeking a Client Director to own its most important enterprise relationships. You will be the executive face to marquee accounts—driving renewals, expanding platform adoption, and building multi-threaded, CxO-level relationships that create lasting loyalty and revenue growth.

You will connect Spark's capabilities to what matters to clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale.

Qualifications

• 10+ years of enterprise technology sales or account leadership.
• 2+ years in a Client Director or equivalent role managing large enterprise accounts.
• Direct experience in ITSM, ITOM, or Digital Employee Experience.
• Experience engaging at CIO/CHRO/C-suite levels.

Responsibilities

• Executive Relationship Management — Build deep multi-level relationships from IT to CIO/C-suite.
• Account Growth and Expansion — Drive license expansion, services adoption, renewals.
• Strategic Value Delivery — Align Spark's platform to client priorities with measurable value.
• Virtual Team Leadership — Lead cross-functional resources to deliver exceptional client experience.
• Global Account Development — Coordinate resources across regions for high-impact engagement.
• Financial Performance — Own book targets for licenses, renewals, and services.

Skills

Executive relationship management

Strategic account leadership

Enterprise sales

Executive communication

Job description

Spark

Important: if an employer asks you to log into their system via iCloud or Google, send a code, an SMS or Telegram password, run some code, or install software — refuse. These are signs of fraud.

As the leader in Digital Employee Experience, •••••••• gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. •••••••• describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.

This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. •••••••• has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.

Job Description

As a Client Director, you will own •••••••• 's most important and complex enterprise relationships. This is not a traditional account management role. You are the executive face of •••••••• to a defined portfolio of marquee accounts — driving renewals, expanding platform adoption, and building the kind of multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth.

You will be the one connecting •••••••• 's capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale.

If you are an enterprise sales leader who thrives on complexity, operates naturally at the executive level, and knows how to turn a strong renewal into a transformative partnership — this role was designed for you.

What You'll Own

• Executive Relationship Management — Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they have a problem or an opportunity.
• Account Growth and Expansion — Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence. You set the commercial direction for your portfolio and are accountable for the results.
• Strategic Value Delivery — Partner with your clients to build a clear, outcomes-driven roadmap that aligns •••••••• 's platform to their business priorities. You don't just renew contracts — you help customers realize measurable value.
• Virtual Team Leadership — Orchestrate internal •••••••• resources across functions and geographies to deliver an outstanding client experience. You set the tone, lead the strategy, and hold everyone accountable to the customer's success.
• Global Account Development — Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement.
• Financial Performance — Own your book of business. You are responsible for achieving targets across licenses, renewals, and professional services — with full visibility and accountability for the commercial health of your portfolio.

Qualifications

Experience

• 10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets
• 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts
• Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories
• Demonstrated success engaging and influencing at the executive level — including CIO, CHRO, and other C-suite stakeholders

What Sets You Apart

• You are a strategic thinker and a skilled operator — you can build a three-year account vision and close the quarter
• You run disciplined pipelines, qualify rigorously, and don't chase the wrong opportunities
• You are a natural relationship builder — people trust you because you do what you say you're going to do
• You are intellectually curious and learn fast — •••••••• operates in a fast-moving market, and you adapt quickly
• You lead virtual teams by influence, not authority — and you're good at it
• You bring the hunger of a seller and the credibility of a trusted advisor
• Market leadership. •••••••• is recognized as a leader in the Digital Employee Experience space by Forrester and Gartner. We are not chasing the category — we are defining it.
• Real executive access. Your accounts are among the world's largest enterprises. You will operate at the highest levels of IT and business leadership.
• Significant earning potential. Your portfolio includes •••••••• 's most strategic accounts. The upside is real and tied directly to your ability to grow relationships and deliver value.
• A product that works. Customers choose •••••••• because it solves real problems — reducing IT costs, cutting ticket volume, improving employee satisfaction, and accelerating transformation programs. You will never struggle to show ROI.
• A team that invests in you. You will have access to dedicated Solution Consulting, Professional Services, and executive support to help you win and retain at the highest level.

The base salary for this roleis $180,000-216,000 gross per year, with a total on-target earnings (OTE) range of $300,000-360,000 with additional opportunity to earn commissions above this range.

Additional Information

•••••••• is operating at the center of several major enterprise shifts: hybrid work, AI adoption, IT automation, employee productivity, and the move from reactive support to proactive experience management. The DEX market is no longer a niche. It is becoming a strategic layer for how enterprises understand and improve digital work.

•••••••• ’s mission is to “delight people at work,” and that mission shows up in both the customers we serve and the teams we build.

For the right seller, this is the chance to join a company with category leadership, strong market momentum, and a platform that is evolving from visibility and remediation into AI-powered experience orchestration.

You will help shape how some of the world’s largest organizations think about the future of work.

Total Rewards @ ••••••••

At •••••••• , we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free accessto professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects •••••••• ’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.