Client Director - Employee Health & Benefits

Marsh & McLennan Companies; Grand Rapids (MI); Hybrid; USD 80,000 - 120,000; Full time

Job summary

A global insurance and consulting leader is seeking a Client Director in Grand Rapids, MI. The role involves managing key client relationships and leading a team to deliver comprehensive benefits services. Candidates should possess a Bachelor's degree and extensive industry experience. The position offers generous time off, professional development, and a hybrid work environment.

Benefits

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match

Stock purchase opportunities

Qualifications

• Minimum 5 to 8 years industry experience in insurance or consulting.
• Valid license to sell life and health insurance in Michigan.

Responsibilities

• Manage overall client relationships within assigned book-of-business.
• Participate in sales process and maintain high client retention.
• Lead team to deliver all service aspects effectively.

Skills

Client relationship management

Leadership skills

Communication skills

Organizational skills

Strategic planning

Education

Bachelor's degree in business

Job description

Overview

Client Director – Employee Health & Benefits

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. With offices across North America, we combine the personalized service model of a local consultant with the global resources of Marsh McLennan (NYSE: MMC).

This role supports the Employee Health & Benefits team and is based in Michigan with flexibility to work from Troy, Grand Rapids, or Livonia.

Responsibilities

As our Client Director on the Employee Health & Benefits team, you will have overall responsibility for the client relationship within an assigned book-of-business. This involves establishing and maintaining excellent internal and external relationships, understanding the client’s needs, and managing the team responsible for delivering all aspects of our services. While the Client Director does not have direct new business sales responsibilities, you are expected to participate in the sales process, maintain a high client retention rate, and manage a book of business that meets or exceeds target expectations over time.

Qualifications

• Minimum of a Bachelors degree, preferably in business.
• Minimum of 5 to 8 years industry experience in an insurance agency, consulting firm, group insurance carrier or related experience.
• Demonstrated ability to manage senior level client executives and cultivate the client relationship.
• Strong working knowledge of the group benefits industry, particularly in financial and strategic planning areas.
• Strong leadership, persuasion, communication and writing skills.
• Ability to work under pressure and multi-task.
• Ability to work in a team leadership role.
• Self-directed, organized and resourceful.
• Must have and maintain a valid license to sell life and health insurance in the State of Michigan.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Benefits

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: MMA does not include external links in this description.

Community and Inclusion

Follow us and learn more about our colleagues and culture: MMA embraces a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EEO/AA employers.

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