Client Director

OpenText; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

OpenText is seeking a Client Director to lead Professional Services sales and ensure customer success. This role involves collaborating with account managers, driving proactive campaigns, and developing relationships with clients in various industry sectors. Successful candidates will have a proven sales track record and experience managing complex contracts.

Benefits

Competitive benefits package

Inclusive work environment

Opportunities for personal growth

Qualifications

• Strong track record of selling Professional Services.
• At least two years of experience in engagements totaling $3 million in bookings.
• Ability to manage complex business processes and project management.

Responsibilities

• Responsible for Professional Services sales and customer success.
• Develop long-term sales pipeline to increase market share.
• Drive campaigns to identify new business opportunities.

Skills

Professional Services Sales

Client Relationship Management

Negotiation

Project Management

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

The Client Director is responsible for Professional Services sales and customer success. Collaborates with and supports Account Managers and provides specialist expertise within the sales team. Drives proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. May have named accounts allocated, cover a designated geography, or may be allocated to one high-potential, competitive attack account.

What the role offers

• Client Directorsare the primary contact for new business opportunities within their sectors and will fulfil the role of Services Account Managers.
• Develops long term sales pipeline to increase the company's market share in specialized area of PS.
• Use specialty expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities to build the pipeline in and drive pursuit in specialty area of Professional Services.
• Focus on growing contractual PS extensions for large accounts with more complexity, to higher- total contract-value renewals.
• Establish a professional, working, and consultative, relationship with the client, including the C- level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry.

• Development, presentation and closing of proposals for professional services, including RFP/RFP responses.
• Managing and ensuring timely delivery of SOW’s, required approvals, together with managing contract status.

What you need to succeed

• Strong track record of selling Professional Services to a wide variety of clients.
• At least two years prior experience closing and directing engagements totalling at least $3 million in annual bookings.
• Experience in services account development across various industry sectors.
• Solid work ethic with a focus on delivering results to timescales (on time and on budget).
• Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
• Ability to understand the Open Text product offering and how associate such to client’s business requirements, together with an ability to assess the requirements and provide a ballpark figure for discussion purposes.
• Willingness to travel as required for client and internal meetings.

One last thing

At Open Text, our employees are our greatest asset. We have brought together a diverse community of people who respect each other and work together to deliver excellence. We provide a workplace that fosters teamwork and productivity, but we recognize that when employees are supported, we are all enriched. At the heart of our success are our people, so taking care of them is a priority for us. To do that, we have created a simple, transparent, and competitive benefits package.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.