Client Development Specialist

Caliber Healthcare Solutions; Irving (TX); Híbrido; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Caliber Healthcare Solutions is seeking a Client Development Specialist in Irving, TX. This hybrid role emphasizes growing client partnerships, coordinating staffing solutions, and delivering exceptional service.

You’ll work across internal teams to align staffing needs with provider submittals and agreements. The ideal candidate will have 2–3 years in account management or client relations in healthcare staffing, excellent communication, and a proactive, client-facing approach with willingness

Formación

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
• 2–3 years of experience in account management, client relations, or program coordination in healthcare staffing or similar.
• Proven ability to build and maintain strong client relationships and deliver high-quality service.
• Positive, enthusiastic, client-facing approach with strong communication and organization.
• Willingness to travel including overnight travel.

Responsabilidades

• Serve as a primary contact for assigned clients; build trust-based relationships through communication and on-site visits.
• Understand client staffing needs and proactively surface solutions across internal teams.
• Travel to client locations, prospect sites, and industry events as needed.
• Present Caliber's staffing solutions and negotiate/execute agreements per policy.
• Manage full lifecycle of accounts from onboarding to program delivery; ensure exceptional client experience.
• Coordinate job details with Recruiters and present qualified submittals timely.
• Manage account details in Caliber Edge/VMS per client specs; oversee scheduling and extensions.
• Collaborate with Operations to ensure timesheets, payments, and invoicing are correct.
• Troubleshoot performance issues with recruiters; escalate client concerns promptly.
• Identify opportunities to expand services within accounts; support quarterly business reviews and provide performance insights.

Conocimientos

Client relationships

Account management

Sales support

Travel

CRM systems

Communication

Educación

Bachelor's degree in Business, Marketing, Healthcare Administration

Herramientas

Salesforce/Target Recruit

Descripción del empleo

Location: Irving, TX (Hybrid)
Department: Sales | Reports To: Senior Manager

SUMMARY

The Client Development Specialist is a relationship-driven role focused on growing and deepening Caliber's client partnerships while ensuring seamless delivery of locum tenens staffing solutions. This individual is a people-person with a proactive spirit. Someone who enjoys being in front ofclients,understands their staffing needs, and works collaboratively across internal teams to deliver results. The roleblends client relationship management, account coordination, and business development support. The ideal candidate brings a positive, can-do attitude, strong follow-through, and a genuine passion for serving clients well.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relationship Management

• Serve as a primary point of contact for assigned clients; build andmaintainstrong, trust-based relationships through consistent communication and on-site visits.
• Develop a thorough understanding of each client's staffing needs, workflows, and organizational priorities; proactively surface solutions that support their goals.
• Sometravelto client locations, prospect sites, and industry eventswill berequiredto strengthen relationships andidentifyopportunities to expand Caliber's presence.
• Present Caliber's staffing solutions and value proposition to current and prospective clients in a clear, consultative manner.
• Support the negotiation and execution of agreements in alignment with company policies; ensure documentation isaccurateand complete.
• Represent Caliber's brand with professionalism, warmth, and a consistently positive presence.

Account Management & Program Execution

• Manage the full lifecycle of assigned client accounts,from onboarding through ongoing program delivery,ensuring an exceptional experience at every stage.
• Communicate provider job details and requirements to Recruiters; receive and present qualified candidate submittals to clients ina timely, professional manner.
• Manage all account details withinCaliber'sVMS/Caliber Edge platform according to each client's system specifications.
• Oversee assignment scheduling calendars, manage extensions, and proactively address coverage gaps or scheduling conflicts.
• Partner with Operations to ensure timesheets are collected on time and that providers and clients are paid and invoiced correctly.
• Collaborate with vendor partners, recruiters, and operations to ensure providers start on time.
• Troubleshoot provider performance issues in partnership with assigned Recruiters; escalation and resolve client concerns promptly and professionally.

Growth & Reporting

• Identifyopportunities to expand services within existing accounts; communicate findings to management and support growth initiatives.
• Assistin developing and delivering Quarterly Business Reviews (QBRs) for strategic clients; provide insights on performance, trends, and service delivery.
• Monitor and report on account performance metrics; provide regular updates to management on account status and client satisfaction.
• Meet established activity metrics and revenue goals.
• Work cross-functionally with Marketing, Product, and Operations to ensure seamless service delivery.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred.
• Minimum of 2–3 years of experience in account management, client relations, or program coordination, preferably in healthcare staffing or a related industry.
• Proven ability to build andmaintainstrong client relationships and deliver a high-quality service experience.
• Positive, enthusiastic, and people-oriented;thrives in a client-facing, collaborative environment.
• Strong consultative communication skills: active listening, needs discovery, and clear, confident presentation.
• Highly organized, detail-oriented, and responsive; able to manage multiple accounts and priorities without dropping the ball.
• Calm under pressure; comfortable navigating ambiguity with minimal supervision.
• Collaborative team player who also works well independently in the field.
• Proficient in CRM software (e.g., Salesforce/Target Recruit) and Microsoft Office Suite; familiarity with VMS platformsa plus.
• Ability and willingness totravelincludingovernighttravel.

WORK LOCATION

Hybrid — Irving, TX 75039 (in-office Monday–Wednesdayrequired).Somefield-basedtraveltoclient sites, prospect locations, and industry events.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Caliber Healthcare Solutions’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.