Client Development Manager – BAO

Randstad USA; Franklin (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Randstad USA seeks a Client Development Manager based in Franklin, TN, responsible for driving business growth through expert sales strategies and client management. The role involves generating new business, maintaining existing client relationships, and collaborating with management to develop strategic plans. Candidates should possess a Bachelor's degree in Business Administration and a proven sales background, along with excellent communication and negotiation skills. Join the largest global staffing leader and benefit from competitive pay, professional development, and a comprehensive benefits package.

Benefits

401(k) plan

Stock purchase plan

Comprehensive medical, dental, and vision insurance

Generous time off policy

Paid parental leave

Wellness program

Employee assistance program

Qualifications

• 3+ years of business experience required.
• 2+ years of business-to-business sales experience preferred.
• Experience in Office Management highly preferred.

Responsibilities

• Identify and expand new business opportunities through strategic sales initiatives.
• Maintain strong client relationships and understand their needs and operations.
• Negotiate contracts and manage the sales process effectively.

Skills

Communication

Networking

Sales Strategies

Client Relationship Management

Problem Solving

Education

Bachelor’s Degree in Business Administration

High School Diploma

Tools

Google Mail

Calendaring

Job description

The Client Development Manager (CDM) is responsible for identifying, securing, and expanding new business opportunities within existing and prospecting clients. The CDM accomplishes this by using professional, consultative, and proactive sales strategies, including referrals, social media, networking, and cold-calling. They maintain strong client relationships, stay informed about industry trends and competitor activity, and collaborate with upper management to develop and respond to new business opportunities. Additionally, the CDM creates and executes short and long-term sales strategies, including detailed account plans and new account targets, within their assigned territory. They possess a deep understanding of their clients' internal operations and the ability to anticipate market changes and leverage them into new business opportunities. The CDM also ensures accurate client information and activity tracking within company systems and performs other duties as necessary to advance the sales process.

What you get to do:

• Generate GP in personal production by selling segment orders within the market.
• Develop and implement effective sales plans to meet or exceed sales objectives for medium to large accounts.
• Develop and maintain client relationships while promoting Randstad's leadership position in the staffing industry through phone calls, client prospect meetings, and participation in networking events.
• Manage the sales process by building and maintaining a database of qualified contacts.
• Increase market share and revenue by acquiring new clients, expanding business within existing accounts, and retaining the current client base.
• Network locally to develop business and stay current on industry trends. Use social media to boost our brand, sharing engaging content to attract candidates. Participate in online communities to connect with talent.
• Make formal sales presentations and follow-up calls to create new business opportunities within targeted accounts.
• Negotiate staffing agreements, contracts, and addendums at existing accounts; includes negotiating pay rates for candidates and bill rates for clients.
• Identify and qualify potential prospects for new business development through

Business Development:

• Generate GP in personal production by selling segment orders within the market.
• Develop and implement effective sales plans to meet or exceed sales objectives for medium to large accounts.
• Develop and maintain client relationships while promoting Randstad's leadership position in the staffing industry through phone calls, client prospect meetings, and participation in networking events.
• Manage the sales process by building and maintaining a database of qualified contacts.
• Increase market share and revenue by acquiring new clients, expanding business within existing accounts, and retaining the current client base.
• Network locally to develop business and stay current on industry trends. Use social media to boost our brand, sharing engaging content to attract candidates. Participate in online communities to connect with talent.
• Make formal sales presentations and follow-up calls to create new business opportunities within targeted accounts.
• Negotiate staffing agreements, contracts, and addendums at existing accounts; includes negotiating pay rates for candidates and bill rates for clients.
• Identify and qualify potential prospects for new business development through various channels, including cold-calling, networking, social media, and referrals.
• Foster strategic alliances and collaborate with internal leaders and other LOBs for cross-selling opportunities.
• Stay informed of market demands, intelligence, and competitors, while maintaining a comprehensive understanding of all organizational services.
• Maintain sales and service KPIs at defined standards.
• Ensure accurate and timely completion of all required reports and activity tracking to achieve KPIs.
• Meet revenue, gross margin, and other financial targets.

Account Management:

• Clearly communicate client expectations to relevant stakeholders.
• Collaborate with clients to develop staffing strategies and solutions that align with both Randstad's capabilities and current market trends.
• Gain a deep understanding of client's business to advise both clients and internal teams.
• Build and maintain positive client relationships and experiences to generate sales and expand business.
• Manages the job order fulfillment process, collaborating with the Talent Solutions Manager to align job requirements with talent needs.
• Stay informed and ensure compliance with client-specific rules, regulations, and onboarding procedures.

What you need to bring:

• High School Diploma or equivalent
• Bachelor’s Degree in Business Administration, Office Management or related fields highly preferred
• CAP, PACE Certification a plus
• Proficiency using Google mail, calendaring and shared drives
• 3+ years of business experience and/or
• 2+ years of business to business sales
• Previous experience and/or background Business Administration, Office Management highly preferredAbility to work in a fast-paced, dynamic environment and multi-task and effectively prioritize workload
• Must work independently and manage multiple priorities
• Excellent communication, presentation and customer service skills
• Closing skills and the ability to build lasting relationships built on honesty and integrity
• Ability to identify customer’s needs and to deliver, decline, or adjust expectations accordingly
• Strong organizational, analytical, and problem solving abilities
• Unsurpassed level of professionalism and ability to develop strong working relationship with all levels
• Ability to adapt to new technology or processes

This job posting is open for 4 weeks.

Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day,9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list.Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].