Client Development Manager

JMT; North Carolina; On-site; USD 120,000 - 180,000; Full time

Job summary

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned engineering and architectural consulting firm serving public agencies and private clients nationwide. This role focuses on developing, monitoring and maintaining client relationships to secure sustainable, profitable business and new opportunities.

The ideal candidate will lead market research, develop strategic plans, manage client pitches and proposals, and contribute to the development of future firm leaders while leveraging CRM

Qualifications

• Bachelor’s degree required.
• 10+ years of related experience.
• Knowledgeable of the RFP structure and proposal process.
• Leadership or supervisory experience.
• Comprehensive knowledge of the firm’s practice areas, clients and competition.
• Understanding of A/E industry terminology, business practices and delivery methods.

Responsibilities

• Develop and maintain a strong and diverse business/industry network.
• Develop relationships with new/existing clients to discover project and program information.
• Conduct market research on potential markets, clients and projects.
• Develop and implement strategic plans for potential markets, clients and projects.
• Monitor client performance trends using CRM.
• Obtain feedback from clients and implement corrective actions.
• Lead client presentations, pitches and proposals to secure new business.
• Participate in training and development of future firm leaders.
• Involved in professional organizations and officer positions.
• Develop and report on marketing success metrics.

Skills

Microsoft Office Suite

Education

Bachelor’s degree

Job description

Job Description

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #45 on Engineering News-Record’s list of the Top 500 Design Firms.

Position summary:

Responsible for developing, monitoring and maintaining client relationships that result in sustainable and profitable business; seeking, developing and securing new business opportunities, developing and implementing strategic business and tactical action plans and participating in related marketing and business activities for appropriate service line.

Essential Functions And Responsibilities

• Develop and maintain a strong and diverse business/industry network
• Develop relationships with new/existing clients to discover project and program information
• Conduct market research and gather information on potential markets, clients and projects
• Develop, monitor and implement strategic business and action plans for potential markets, clients, and projects
• Monitor client performance trends/issues utilizing CRM
• Obtain feedback from clients to assess past JMT performance. Develop correction action plans, as necessary
• Lead client presentations, pitches, and proposals to effectively position services and secure new business opportunities.
• Participate in training and development of future firm leaders
• Involved in Professional organizations, committees, and Officer positions
• Develop and report on Metrics of Marketing success

Nonessential Functions And Responsibilities

• Perform other related duties as assigned

Required Skills

• Proficient in Microsoft Office Suite

Required Experience

• Bachelor’s degree
• 10+ years of related experience
• Comprehensive knowledge of firm’s practice areas, clients and competition
• Leadership, management or supervisory experience
• Proficient in Microsoft Office Suite
• Knowledgeable of the RFP structure and proposal process
• Strong understanding of A/E industry terminology, business practices and delivery methods

Preferred Experience

• Professional Registration and/or certifications in area of specialization

Working Conditions

Work is performed within a general office environment. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by state or federal law.