Client Development Lead

American RENOLIT Corporation; South Bend (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Excellent wages

Shift premium for 2nd shift

401(K)

On-site fitness center

Employee wellness initiatives

Job summary

General Stamping & Metalworks in South Bend, IN is seeking a Client Development Specialist to strengthen sales support and customer interactions. You will manage orders, RFQs, and data analysis to improve our sales pipeline while coordinating onboarding and on-site visits.

The role requires 2+ years in customer service with leadership experience, plus proficiency in ERP, CRM, and estimating tools. A focus on accuracy and confidentiality is essential in a fast-paced manufacturing environment.

Qualifications

• Minimum of 2 years in a customer service role with leadership or mentorship experience.
• Strong attention to detail and results-driven mindset.
• Ability to maintain confidentiality and represent GSM with integrity.
• Knowledge and proficiency with ERP, CRM, and Estimating Software.

Responsibilities

• Enter customer orders and releases with correct price and due date.
• Upload forecasts, create reports, and analyze data for Sales Pipeline.
• Process RFQs and perform beginner-level estimates using defined tools.
• Monitor customer portals for RFQs, engineering changes, and compliance data.
• Respond to daily inquiries and support meetings, reviews, and cases.
• Contribute to defined processes and continuous improvement projects.
• Coordinate and host customer on-site visits and onboarding.
• Optimize CRM for timely responses and data accuracy.

Skills

ERP

CRM

Estimating Software

Leadership

Attention to detail

Data analysis

Communication

Education

2 Year Degree

Job description

• Location 25101 Cleveland Rd,South Bend, IN, 46628,United States
• Employee Type Regular Full Time
• Required Degree 2 Year Degree
• Manage Others Yes

Contact information

• Phone [phone]

Description

General Stamping & Metalworks is committed to aggressively pursuing growth through unparalleled customer service and business development. This position supports that effort through the proficient execution of all transactional interactions between customers, prospects, and GSM.

Organizational Relationships and Authority

The Client Development Specialist reports directly to the Inside Sales Manager and collaborates with cross-functional GSM team members to achieve sales goals and improve the customer experience. There are no direct reports to this position.

Key Responsibilities and Purpose

The primary responsibility of the Client Development Specialist is to support sales efforts by:

• Entering customer orders and releases that reflect the correct price and the correct due date.
• Uploading forecasts, creating reports, and analyzing data to ensure GSM understands its Sales Pipeline.
• Processing requests for quotes (RFQs) for the estimating process and completing estimates, at a beginner level, through the use of automated tools and defined processes, including the re-pricing of customer POs that come in after quote expiration.
• Monitoring customer portals for opportunities to process RFQs, engineering changes, schedule changes, customer surveys, and required compliance information (i.e. ROHs, REACH, certificates of origin), and all other customer-related requirements.
• Delivering efficient customer service by responding daily to customer inquiries and needs including, but not limited to: order changes, order or RFQ status, quality issues, developing reports, attending virtual and live meetings, participating in technical and account reviews, managing cases, and calculating the impact of change requests.
• Contributing to the creation of defined processes and participating in continuous improvement initiatives and projects.
• Demonstrating curiosity by following up with customers on quote submissions in order to uncover needs and opportunities; then collecting, analyzing, and prioritizing next steps.
• Involving the right resource at the right time to address customer needs.
• Coordinating and hosting customer on-site visits and tours.
• Developing and maintaining situational contract templates used in the customer onboarding process.
• Onboarding new customers using a defined process.
• Optimizing the CRM tool to manage customer data and to ensure timely response and resolution to assigned cases.

Requirements

Strong attention to detail and results-driven mindset

Ability to maintain confidentiality and represent GSM with integrity

Knowledge and proficiency with ERP, CRM, and Estimating Software

Demonstrated leadership in:

o Solving analytical problems

o Managing customer relationships

o Delivering presentations and reports

Education

Experience

• Minimum of 2 years in a customer service role with demonstrated leadership or mentorship experience (Preferred)

Summary

What We Do

General Stamping & Metalworks is a leading supplier of stampings and assemblies to the North American solar power industry, which is forecasting another decade of double-digit growth. In addition, we are a key supplier to market leaders in a diverse set of industries including outdoor power equipment, agricultural and construction equipment, recreational vehicles and industrial trucks.

GSM has been in business since 1922, and we realize that our employees spend a large portion of their lives working; therefore, we have invested in the finest facility and grounds in the fabricating industry. We also invest in state-of-the-art equipment, technology, and in our greatest resource, our employees.

What Makes Us Different

GSM is proud of our diverse, welcoming workforce, and we make every effort and investment to ensure their success and provide a path to build better lives. We offer:

• Excellent wages
• $2/hour shift premium for 2nd shift
• Cafeteria
• Fully equipped fitness center
• Locker rooms with showers
• Air-conditioned welding department
• Employee wellness initiatives (on-site flu vaccination, wellness care, and EAP resources)
• Comprehensive health, dental, vision, life, and disability benefits
• 401(K), holiday pay, and vacation accrual that starts on the date of hire

Advancement opportunities only a growing company can provide