Client Development Director (Remote - Georgia or Florida)

Marathon Health; Decatur (GA); Remote; USD 110,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Client Development Director, where your expertise in client management and strategic growth will drive success. This remote role focuses on risk mitigation, client retention, and expanding service offerings, all while collaborating with C-suite stakeholders. You will leverage data insights to identify growth opportunities and advocate for clients, ensuring exceptional service delivery. With a commitment to inclusivity and collaboration, this innovative firm offers a supportive environment for professionals dedicated to compassionate healthcare. Your contributions will shape the future of client relationships in a dynamic industry.

Benefits

Health and Wellness Programs

Financial Support

Lifestyle Perks

Qualifications

• 5-7+ years in client management or similar roles; healthcare experience preferred.
• Strong negotiation skills and financial acumen are required.

Responsibilities

• Identify and mitigate risks across the client portfolio.
• Develop strategies to foster loyalty and secure renewals.
• Uncover opportunities to expand services and increase revenue.

Skills

Client Management

Negotiation Skills

Financial Acumen

Data Analytics

Communication Skills

Education

Bachelor's Degree

Tools

CRM Tools

Data Analytics Tools

Job description

Client Development Director (Remote - Georgia or Florida)

Join to apply for the Client Development Director (Remote - Georgia or Florida) role at Marathon Health.

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our services include primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible nationwide. We prioritize patient-first healthcare, offering in-person and virtual access to improve outcomes and reduce costs. Committed to inclusivity and collaboration, we foster a positive work environment and seek talented professionals dedicated to compassionate healthcare. Marathon has received multiple accolades, including Modern Healthcare Best Places to Work and Best in KLAS awards.

About The Job

The Client Development Director works closely with operations leadership to:

1. Reduce Client Risk: Identify and mitigate risks across the client portfolio.
2. Retain and Renew Clients: Develop strategies to foster loyalty and secure renewals.
3. Drive Growth and Expansion: Uncover opportunities to expand services, cross-sell, and increase revenue.

Essential Duties & Responsibilities

Risk Mitigation

• Examine contract terms, focusing on pricing, SLAs, termination rights, and renewal options. Flag unfavorable terms that pose risks.
• Collaborate with finance to identify low-margin clients and prioritize restructuring.
• Assess client dependency levels and manage mission-critical accounts carefully.
• Assist in developing strategies to improve margins and optimize contracts.

Client Retention and Renewal

• Build and maintain relationships with C-suite stakeholders.
• Develop retention strategies and monitor client health indicators.
• Ensure delivery of exceptional service and support client loyalty.
• Support RFP responses and proposal development to maximize retention and opportunities.

Growth and Expansion

• Use data insights to identify growth opportunities within existing clients.
• Develop strategic account plans to increase wallet share.
• Negotiate renewals and expansions focusing on mutual value.
• Advocate for clients to inform product development and improvements.

Leadership and Strategic Direction

• Provide strategic recommendations to leadership on account planning and market strategies.
• Mentor client success and operations teams.
• Collaborate across functions to align client needs with organizational capabilities.
• Use data to identify process improvements and innovations.

Qualifications

Bachelor’s Degree and 5-7+ years in client management or similar roles; healthcare experience preferred. Proficiency with CRM and data analytics tools, proven revenue growth success, strong negotiation skills, financial acumen, and excellent communication are required.

Desired Attributes

• Strategic mindset with innovative problem-solving skills.
• Consultative approach with strong interpersonal skills.
• Relationship management and conflict resolution abilities.
• Client advocacy and operational excellence focus.
• Leadership skills to guide teams and influence strategic decisions.

Pay Range

$110,000 - $150,000/year. Actual offer may vary based on location, experience, and skills.

Additional Information

Applications are accepted until a suitable candidate is found. Visit our careers page for more details. Benefits include health and wellness programs, financial support, and lifestyle perks.