Client Delivery Supervisor - Commercial Deposits

Associated Banc‑Corp; Minnesota; Hybrid; USD 74,000 - 127,000; Full time

Benefits offered by this job

401(k) and Pension plans

Paid time off to volunteer

Employee stock purchase plan

Job summary

Associated Bank in Minnesota is seeking a Client Delivery Supervisor – Commercial Deposits to lead a team delivering onboarding and treasury management services for commercial clients. You will provide day-to-day leadership, coaching, and operational oversight while ensuring adherence to procedures and service standards.

Ideal candidates have an Associate’s degree in Business or Finance and 3+ years in treasury management client delivery, with strong deposit operations knowledge and a

Qualifications

• 3+ years in treasury management client delivery services, bank deposit servicing, or banking operations.
• Strong knowledge of deposit operations and account opening processes.
• Must have access to reliable transportation and the ability to lawfully drive, if applicable.

Responsibilities

• Lead and supervise a team of client delivery specialists with ongoing guidance and performance feedback.
• Oversee daily client delivery activities and triage service-related issues for timely resolution.
• Promote adherence to policies, procedures, and operational strategies across the team.
• Maintain and update operational procedures to support consistent service delivery.
• Manage a portfolio of high-profile client and internal department accounts, including onboarding and maintenance.
• Develop treasury management expertise to support team members, clients, and business partners.
• Collaborate with internal stakeholders to coordinate treasury management solutions implementation and servicing.
• Support system upgrades, conversions, migrations and acquisition-related activities affecting client delivery operations.

Skills

Leadership

Coaching

Communication

Team management

Education

Associate's degree in Business or Finance

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

The Client Delivery Supervisor – Commercial Deposits will lead and support a team responsible for commercial deposit onboarding and treasury management client delivery services, ensuring a high-quality experience for clients and internal partners. In this role, you will provide day-to-day leadership, coaching, and operational oversight while helping ensure adherence to established procedures and service standards.

Key Accountabilities

• Lead, coach, and supervise a team of client delivery specialists, providing ongoing guidance, performance feedback, and professional development support.
• Oversee daily client delivery activities, triage service-related issues, and help ensure timely, accurate resolution of requests.
• Support the implementation and communication of policies, procedures, and operational strategies while promoting adherence across the team.
• Maintain and update operational procedures to support consistent and efficient service delivery.
• Manage a select portfolio of high-profile client and internal department accounts, including account setup and maintenance activities.
• Develop expertise in treasury management products and services to effectively support team members, clients, and business partners.
• Collaborate with internal stakeholders to coordinate the implementation and servicing of treasury management solutions.
• Support system upgrades, conversions, migrations, and acquisition-related activities impacting client delivery operations.

Education & Experience Required

• Associate's degree in Business, Finance, or an equivalent combination of education and experience.
• 3+ years of treasury management client delivery services, bank deposit servicing, or banking operations experience.
• Strong knowledge of deposit operations and account opening processes.
• Must have access to reliable transportation and the ability to lawfully drive, if applicable.

Preferred

• 1+ years of leadership experience.
• Treasury management experience.
• Certified Treasury Professional (CTP) certification.
• Accredited ACH Professional (AAP) certification obtained within two years.

Why You’ll Love Working Here

Join a collaborative team that supports commercial clients through critical onboarding and account servicing activities. You'll have the opportunity to mentor team members with varying experience levels, contribute to operational excellence, and make a meaningful impact within treasury management and deposit operations.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [e-mail] if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish. Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $73,990.00 - $126,840.00 per year

At Associated Bank, our purpose is to uplift our customers, community and colleagues to be financially stronger. We do this through our relentless focus on people, with a winning spirit, by listening before we act and with a commitment to achieve together. What does it mean to be #RootedHere? For us, it means having a career that grows with you. We think you'll like the opportunities available at Associated Bank.