Client Delivery Project Manager (Credit & Debit) - Remote

Velera; United States; Remote; USD 67,000 - 87,000; Full time

Job summary

Velera seeks a Client Delivery Project Manager who will lead project teams, manage expectations, and facilitate project resources for delivering accurate client solutions. The role involves overseeing project documentation and ensuring delivery objectives are met while collaborating with various stakeholders. Ideal candidates will have a background in financial services and proven project management skills.

Benefits

Medical with telemedicine

401k with employer match

Paid Time Off (PTO)

Flexible Spending Accounts (FSA)

Tuition Reimbursement

Qualifications

• 3 years of project management experience required.
• 3 years in a client-facing role required.
• Experience in the financial services industry preferred.

Responsibilities

• Leads the project implementation lifecycle to deliver multiple projects.
• Manages project documentation and communication with stakeholders.
• Acts as primary liaison for project sponsors regarding objectives.

Skills

Communication

Leadership

Organizational Skills

Decision-Making

Problem-Solving

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Project Management Tools

Job description

Client Delivery Project Manager (Credit & Debit) - Remote page is loaded

Client Delivery Project Manager (Credit & Debit) - Remote

Apply locations Remote-USA time type Full time posted on Posted 5 Days Ago job requisition id 8164

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity:

This position establishes and directs the efforts of the project work team and related resources as required to successfully plan, develop, test, and implement projects. Assume a leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.

Day in the Life:

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.

• Delivers effective, accurate, consistent communication to project teams, management, external clients, and vendors. Leads project teams.

• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.

• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.

• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.

• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.

• Prepare and distribute project reports and communications; communicate with the technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.

• Ensure various integration elements of assigned projects are properly coordinated, including: project plan development, project plan execution, and overall change control. Develop a highly technical, detailed project plan including all work required to successfully complete both internal and client-facing projects.

• Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and business objectives needed to support a successful go-live.

• Assume responsibility, manage conflict within the group, and provide final approval for ethe ntire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary.

• Leads lesson learned exercises and participates in root cause analysis discussions.

• Ensure that project information is communicated promptly through communication planning, information distribution, performance reporting, and administrative closure.

• Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractors, and other 3rd party providers, ensuring the quality standards for the project are met.

• Facilitate project meetings, including project kick-off and specification meetings.

• Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meetings with key client personnel, including IT for network connectivity and file mapping.

• Maintain interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks to coordinate products/projects.

• Maintain a thorough understanding of the payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks

• Perform other duties as assigned

Qualifications:

• Bachelors degree in a related field and/or equivalent combination of experience and education is required.

• 3 years of project management experience required

• 3 years in a client-facing role require

• 3 years in the financial services industry with card processing and payment solutions preferred

• Client-facing project leadership and card processing experience preferred.

• Working knowledge of Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio, and Project.

• Working knowledge of various project methodologies.

• Working knowledge of Enterprise Project Management tools.

• Working knowledge of debit and credit card processing and supporting financial technology products

• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills; ability to track and control activities in a fast-paced environment while managing multiple projects and tasks, and multiple organizations

• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids

• Possesses strong leadership, interpersonal, and problem-solving skills; ability to negotiate with and influence others across all organizational levels; ability to influence senior-level executives to make appropriate business decisions

• Ability to exercise discretion and good judgment in making decisions

• Ability to travel as needed, 25%

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE !

Pay Equity

$67,700.00

to

$86,300.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following"EEO is the Law" Poster and the"EEO is the Law" Poster Supplement . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

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An Inclusive Atmosphere Where Possibilities are Delivered

“Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine.

If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self.

Your Voice Matters and Your Contributions are Rewarded

You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you.

Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined.

We Help Credit Unions Deliver Possibilities

Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success.

How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum.

Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States.

• Service Excellence – Delivering the Best

We provide credit unions and their members with state-of-the-heart service.

• Security – Protecting Vital Interests

We stop threats before they can cause damage.

• Digital Solutions – Presenting the Future

We make it possible for members to conveniently experience the best in credit union services.

• Strategic Growth – Opening New Opportunities

As the perfect partner with all the right tools, we help credit unions achieve their goals.