Client Delivery Partner (Healthcare and Life Sciences)

Pegasystems, Inc.; Pittsburgh (Allegheny County); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Client Delivery Partner to drive healthcare transformation and client success. This role is pivotal in managing client engagements, ensuring satisfaction and value realization, while leading initiatives that enhance operations and outcomes. The ideal candidate has a strong consulting background in healthcare and excellent communication skills to build C-level relationships.

Benefits

Competitive global benefits program

Continuous learning and development opportunities

Innovative and fun work environment

Qualifications

• Proven track record of Consulting Sales and Delivery leadership.
• Expertise in Healthcare and/or Life Sciences, working with large health systems.
• Experience leading healthcare modernization initiatives.

Responsibilities

• Spearhead enterprise-scale initiatives in healthcare organizations.
• Lead clients through AI modernization journey.
• Forge trusted partnerships with healthcare executives.

Skills

Strategic orchestrator

Healthcare technology

Digital transformation

Innovative problem-solving

Excellent communication

Job description

Client Delivery Partner (Healthcare and Life Sciences)

Job Category: Professional Services

Location: US - Pennsylvania - Remote

Meet Our Team:

As a Client Delivery Partner at Pegasystems, you will be at the heart of our client success story, playing a pivotal role in our consulting organization and client engagement model. The Client Delivery Partner is accountable across the entire client engagement lifecycle, from driving account growth and supporting new business through to successful delivery. This role holds ultimate accountability for client success and value realization, ensuring the full value of contracted services and software is achieved, independent of who performs the implementation—be it the client, a partner, or Pega Consulting. As the key delivery leader, they are fundamentally accountable for the account's overall health, client satisfaction, and long-term success.

Picture Yourself at Pega:

Step into a high-profile role where your analytical prowess, thought leadership, and collaborative spirit will directly impact our clients' success and Pega's growth. As the ultimate problem-solver on the Account team, you'll have the authority and responsibility to ensure exceptional client experiences from pre-sales through delivery. As a core member of the Account team, this role is the ultimate owner of client escalations and has the authority to pull in and direct the activities of whatever resources are needed to resolve problems.

What You'll Do at Pega:

• Spearhead enterprise-scale initiatives that revolutionize how healthcare organizations operate, taking ownership of ACV targets, renewals, and consulting bookings while proactively mitigating risks before they impact delivery.
• Lead clients through the AI modernization journey from reimagining critical clinical and operational workflows to addressing regulatory compliance and defining their future-state healthcare architecture.
• Forge trusted C-level partnerships with healthcare executives and stakeholders, becoming their go-to strategic advisor who translates complex technical concepts into clear clinical and business value.
• Architect effective delivery strategies that maximize patient outcomes and operational ROI, governing execution with precision while ensuring clients fully leverage Pega's powerful capabilities across their healthcare organization.
• Pioneer innovative approaches that accelerate time-to-value, championing cutting-edge methodologies including blueprint, estimator app, constellation, and emerging platform capabilities tailored to healthcare transformation.

Who You Are:

• You're a strategic orchestrator who thrives at the intersection of healthcare technology and digital transformation. Your natural ability to build authentic connections ignites enthusiasm across diverse stakeholders—from clinical teams to healthcare executives. When challenges arise, your innovative problem-solving instincts kick in, allowing you to navigate complexity with confidence and clarity.
• What sets you apart is your unique combination of visionary thinking and practical execution. You can articulate compelling healthcare digital transformation strategies while simultaneously rolling up your sleeves to ensure flawless delivery. Your leadership transcends formal authority—you influence through expertise, empathy, and a genuine passion for improving patient care and healthcare outcomes.

What You've Accomplished:

• Proven track record of Consulting Sales and Delivery leadership, particularly in driving innovation and digital transformation programs within healthcare organizations.
• Industry expertise in Healthcare and/or Life Sciences, with demonstrable experience working with large health systems, pharmaceutical companies, medical device manufacturers, and healthcare payers across both clinical and technology teams.
• Expert in enterprise software delivery, with specific experience leading healthcare modernization initiatives that include clinical workflow reimagination, patient experience enhancement, and addressing healthcare technology currency.
• Ability to build and maintain C-level relationships with healthcare executives, acting as a trusted advisor for clinical and operational transformation.
• Strong understanding of healthcare business strategy, regulatory requirements (HIPAA, FDA, etc.), and its connection to technology-led transformation in patient care delivery.
• Experience with cloud modernization—including network, hyperscaler (AWS, Azure, GCP), security, and governance principles—with specific knowledge of healthcare compliance requirements is a significant plus.
• Excellent communication skills, with the ability to influence and impact healthcare clients and life sciences partners.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay plus bonus incentive & employee equity in the company

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.