Client Delivery Partner

Capgemini; Chicago (IL); On-site; USD 177,000 - 279,000; Full time

Benefits offered by this job

PTO

Health coverage

401(k) retirement plan

Life insurance

EAP

Job summary

Capgemini is seeking an experienced Delivery Client Partner with a strong Insurance domain background to lead strategic client relationships and ensure successful delivery of IT services and transformation programs.

You will serve as the primary contact for client stakeholders, lead end-to-end delivery of technology solutions, and manage governance, risk, and escalations. This role requires 18+ years in IT services and deep Insurance industry expertise.

Qualifications

• Bachelor's degree in Business, Computer Science, or related field; MBA preferred.
• 18+ years in IT services, delivery leadership, or client management.
• Extensive experience managing large-scale Insurance engagements.
• Strong stakeholder management and account growth skills.
• Proficient in Agile, Waterfall, and Hybrid delivery approaches.
• Excellent communication, leadership, and negotiation abilities.

Responsibilities

• Serve as the primary point of contact for client stakeholders and build trusted relationships.
• Lead end-to-end delivery of technology solutions, ensuring quality, timeliness, and SLA compliance.
• Manage governance, executive reporting, risk mitigation, and escalations.
• Partner with delivery, sales, and solution teams to drive account growth and identify new opportunities.
• Oversee multiple delivery streams and ensure alignment with client business objectives.
• Mentor and coordinate cross-functional teams to deliver operational excellence.

Skills

Stakeholder management

Account growth

Delivery governance

Communication

Negotiation

Agile methods

Hybrid delivery

Education

Bachelor's degree in Business, Computer Science, or related field

MBA preferred

Tools

Guidewire

Duck Creek

Majesco

Cloud platforms (AWS/Azure/GCP)

Job description

Client Delivery Partner

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are seeking an experienced Delivery Client Partner with a strong Insurance domain background to lead strategic client relationships and ensure successful delivery of IT services and transformation programs.

Key Responsibilities

Serve as the primary point of contact for client stakeholders and build trusted relationships.

Lead end-to-end delivery of technology solutions, ensuring quality, timeliness, and SLA compliance.

Manage governance, executive reporting, risk mitigation, and escalations.

Partner with delivery, sales, and solution teams to drive account growth and identify new opportunities.

Oversee multiple delivery streams and ensure alignment with client business objectives.

Mentor and coordinate cross-functional teams to deliver operational excellence.

Required Qualifications

Bachelor's degree in Business, Computer Science, or related field (MBA preferred).

18+ years of IT services, delivery leadership, or client management experience.

Strong experience managing large-scale engagements within the Insurance industry.

Expertise in stakeholder management, account growth, and delivery governance.

Knowledge of Agile, Waterfall, and Hybrid delivery methodologies.

Excellent communication, leadership, and negotiation skills.

Preferred Qualifications

Experience with Guidewire, Duck Creek, Majesco, or similar Insurance platforms.

Exposure to cloud transformation programs (AWS, Azure, GCP).

PMP, ITIL, or related certifications.

Ideal Candidate: A senior client-facing leader with deep Insurance expertise, a proven delivery track record, and the ability to drive client satisfaction, business growth, and operational excellence.

The base compensation range for this role in the posted location is177440 - 278880

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.